Learning Programs Coordinator - Clean Energy Academy

New Energy Nexus; Canlandog; Remote; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus is hiring a Junior Program Associate to manage learner coordination for the New Energy Academy training programs. The role covers learner onboarding, course access, LMS navigation, and hands-on support across online and in-person sessions.

You will also coordinate with instructors, manage attendance and logistics, and assist with payments, records, and program documentation while collaborating with partners on events and outreach.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• High level of patience and empathy.
• Attention to detail and ability to meet deadlines.
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously.
• Good written and verbal communication.
• Willing to support occasional in-person activities as part of a hybrid work arrangement.

Responsibilities

• Manage learner coordination throughout the training lifecycle, from registration and onboarding through course completion and offboarding.
• Serve as the primary point of contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners, including course access, LMS navigation, registration, and escalate issues when needed.
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat).
• Assist learners with program registration, course selection, and technical platform navigation.
• Identify potential barriers to learner participation or completion and escalate or coordinate appropriate support.
• Support and host online and in-person training sessions, including participant coordination, attendance, technical setup, session announcements, and coordination with instructors.
• Record and monitor learner payments and payment status, coordinate payment-related follow-ups, and maintain accurate payment records.
• Assist in developing and updating training program documentation.
• Support partner engagement activities, including coordination with existing and prospective training partners, scheduling, onboarding documentation, and follow-up.
• Support NEA marketing and outreach activities, including lead coordination, webinars, workshops, and other public events.
• The position will be full time and mostly virtual with occasional domestic travel for physical events.

Skills

Fluent in Cebuano, Tagalog and English

Strong organizational and coordination

Attention to detail

Excellent written and verbal沟通

Education

Bachelor's degree or equivalent relevant experience

Tools

Google Workspace

Microsoft Office

Zoom

Google Meet

Messenger

Job description

New Energy Nexus is hiring a Junior Program Associate to manage learner coordination for the New Energy Academy training programs. The role covers learner onboarding, course access, LMS navigation, and hands-on support across online and in-person sessions.

You will also coordinate with instructors, manage attendance and logistics, and assist with payments, records, and program documentation while collaborating with partners on events and outreach.