Junior Training Programs Coordinator

New Energy Nexus; Iloilo City; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus is seeking a Junior Program Associate to support the day-to-day implementation of the New Energy Academy training programs in the Philippines. You will manage learner onboarding, registration, and ongoing coordination for online and in-person sessions, ensuring smooth delivery with instructors and partners.

Responsibilities include handling learner inquiries, maintaining records, coordinating logistics for Hands-on Training, and supporting partner communications.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• High level of patience and empathy.
• Attention to detail and ability to meet deadlines.
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously.
• Good written and verbal communication.
• Fluent in Cebuano, Tagalog and English.
• Proficient in common productivity and collaboration tools such as Google Workspace / Microsoft Office, Zoom, Google Meet, Messenger, or similar tools.

Responsibilities

• Manage learner coordination throughout the training lifecycle, from registration and onboarding through course completion and offboarding.
• Serve as the primary point of contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners, including course access, LMS navigation, registration, and common platform-related concerns, and escalate issues when needed.
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat).
• Assist learners with program registration, course selection, and technical platform navigation.
• Identify potential barriers to learner participation or completion and escalate or coordinate appropriate support.
• Support and host online and in-person training sessions, including participant coordination, attendance, technical setup, session announcements, and coordination with instructors.
• Provide logistical and learner coordination support during Hands-on Practical Training, including attendance, learner requirements, safety/PPE compliance, materials, and coordination with the training partner and instructor.
• Record and monitor learner payments and payment status, coordinate payment-related follow-ups, and maintain accurate payment records.
• Assist in developing and updating training program documentation.
• Support partner engagement activities, including coordination with existing and prospective training partners, scheduling, onboarding documentation, and follow-up.
• Support NEA marketing and outreach activities, including lead coordination, webinars, workshops, and other public events.

Skills

Fluent in Cebuano, Tagalog and English

Education

Bachelor's degree or equivalent relevant experience

Job description

New Energy Nexus is seeking a Junior Program Associate to support the day-to-day implementation of the New Energy Academy training programs in the Philippines. You will manage learner onboarding, registration, and ongoing coordination for online and in-person sessions, ensuring smooth delivery with instructors and partners.

Responsibilities include handling learner inquiries, maintaining records, coordinating logistics for Hands-on Training, and supporting partner communications.