Lead Process Excellence

Capacita Human Resource Management Consultancy; Manila; Hybrid; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Capacita Human Resource Management Consultancy is seeking a Lead Process Excellence professional to transform operations, analyze data, and drive sustainable improvements.

Based in Manila/Cebu with a hybrid work setup, this role requires Lean Six Sigma Green Belt and 3–5 years in process improvement within BPO/CPO environments. The incumbent will lead DMAIC projects, develop SOPs, and mentor teams towards enhanced efficiency.

Qualifications

• Lean Six Sigma Green Belt certification is mandatory.
• 3–5 years of relevant experience in process improvement, operations, business analysis, or continuous improvement.
• Previous experience in a BPO/CPO environment is required.
• Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Proficiency in Excel, PowerPoint, and process documentation tools.

Responsibilities

• Lead Green Belt‑level improvement projects using the DMAIC framework and drive measurable improvements.
• Analyze current processes to identify bottlenecks and optimization opportunities.
• Collaborate with cross‑functional teams to implement data‑driven solutions.
• Develop SOPs, process maps, and training materials to sustain improvements.
• Manage multiple projects, track milestones, and foster a culture of continuous improvement.

Skills

Lean Six Sigma

DMAIC

Process Improvement

Data Analysis

Stakeholder Collaboration

Change Management

Education

Bachelor's degree

Tools

Excel

PowerPoint

Process documentation tools

Job description

WE’RE HIRING: LEAD PROCESS EXCELLENCE

Turn Process Challenges into Business Solutions. Lead Change. Drive Excellence!

Are you passionate about solving complex business problems, improving operational performance, and making processes smarter, faster, and more efficient?

Do you have a strong background in BPO/CPO operations, Lean Six Sigma, and continuous process improvement? This could be your next career opportunity!

We are looking for a results‑driven Lead Process Excellence professional who can transform data and operational insights into practical solutions, lead process improvement initiatives, and help teams achieve sustainable business results.

If you are analytical, proactive, and motivated by making a measurable impact, we want to hear from you!

JOB DETAILS

• Position: Lead Process Excellence

• Work Locations: Manila and Cebu

• Work Arrangement: Hybrid

• Salary Package: PHP 50,000 – PHP 70,000

• Work Classification: Non-Voice

• Experience Required: 3–5 years in process improvement, operations, business analysis, or continuous improvement

• Required Certification: Lean Six Sigma Green Belt

• Industry Requirement: BPO/CPO experience

• Work Schedule: Must be flexible to work shifting schedules, including nights, weekends, and holidays, when required by the business

ABOUT THE ROLE

As our Lead Process Excellence, you will play an important role in identifying operational challenges, eliminating inefficiencies, and developing sustainable solutions that improve business performance.

You will work closely with Operations, Reporting/MIS, and cross‑functional stakeholders to understand existing workflows, analyze performance data, uncover root causes, and implement improvements that deliver measurable results.

Using your Lean Six Sigma Green Belt knowledge and hands‑on experience with the DMAIC framework, you will help standardize processes, improve productivity, strengthen quality controls, and ensure that process enhancements are sustained over time.

This position is ideal for professionals who enjoy combining data analysis, structured problem‑solving, stakeholder collaboration, and continuous improvement to create meaningful operational impact.

You will have the opportunity to take ownership of improvement initiatives, present actionable recommendations, facilitate process reviews, and contribute to a culture where efficiency, quality, and innovation are part of everyday operations.

KEY RESPONSIBILITIES

1. Process Improvement and Operational Excellence

• Lead Green Belt‑level improvement projects using the DMAIC framework: Define, Measure, Analyze, Improve, and Control.

• Evaluate current business processes to identify bottlenecks, inefficiencies, duplication of work, and opportunities for optimization.

• Conduct process mapping, workflow analysis, and root cause analysis to determine the underlying causes of operational challenges.

• Recommend and implement practical, data‑driven solutions to improve productivity, quality, efficiency, and process consistency.

• Support continuous improvement initiatives that align with business objectives and operational priorities.

2. Data Analysis and Performance Monitoring

• Analyze operational data, key performance indicators, and performance trends to identify gaps and improvement opportunities.

• Translate complex data into clear findings, actionable recommendations, and improvement plans.

• Partner with Reporting/MIS teams to obtain and analyze relevant operational information.

• Track the effectiveness of implemented solutions and assess their impact on business performance.

• Prepare reports, dashboards, and presentations to communicate project progress, findings, and results to stakeholders.

3. Process Documentation and Standardization

• Develop, review, and maintain Standard Operating Procedures (SOPs), process maps, workflow documentation, and other operational references.

• Ensure that process improvements are documented accurately and aligned with established standards.

• Create training materials and knowledge‑sharing resources to support consistent execution of improved processes.

• Establish control plans, monitoring mechanisms, and standardized documentation to sustain improvements and prevent recurring issues.

• Identify opportunities to simplify workflows and establish more efficient and consistent ways of working.

4. Stakeholder Collaboration and Change Management

• Collaborate with Operations, Reporting/MIS, and cross‑functional teams to understand business requirements and implement process improvements.

• Present findings and recommendations clearly to stakeholders and relevant decision‑makers.

• Facilitate process improvement workshops, team huddles, and operational review sessions.

• Encourage stakeholder participation, adoption of improved workflows, and adherence to new standards.

• Support change implementation by communicating process updates, addressing concerns, and helping teams transition to improved ways of working.

5. Project Management and Continuous Improvement

• Manage multiple improvement projects simultaneously while maintaining quality and meeting agreed timelines.

• Monitor project milestones, deliverables, and action items to ensure progress against objectives.

• Work alongside Black Belts, Business Excellence Managers, or Transformation teams when needed.

• Identify opportunities to apply Lean, Kaizen, and other continuous improvement practices.

• Contribute to a culture of accountability, process ownership, data‑driven decision‑making, and sustainable operational excellence.

QUALIFICATIONS: ARE YOU THE RIGHT FIT?

Required Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Lean Six Sigma Green Belt certification is mandatory.

• At least 3–5 years of relevant experience in process improvement, operations, business analysis, or continuous improvement.

• Previous experience in a BPO/CPO environment is required.

• Hands‑on experience leading Green Belt‑level projects using DMAIC, root cause analysis (RCA), process mapping, and workflow analysis.

• Strong analytical skills and the ability to interpret data, identify trends, investigate performance gaps, and develop actionable recommendations.

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.