Lead Process Excell

Gratitude Philippines; Manila; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Gratitude Philippines is hiring a Lead Process Excellence to drive continuous improvement in our Manila-based hybrid team. You will lead DMAIC projects, perform RCA and process mapping, and develop SOPs and training materials while partnering with Operations and MIS to deliver measurable efficiency gains.

The role requires Lean Six Sigma Green Belt, 3–5 years in process improvement, and strong data analysis and stakeholder management skills. Hybrid work and flexible scheduling are provided.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Certified Lean Six Sigma Green Belt (required).
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement.
• BPO/CPO industry experience.
• Hands-on Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical and problem-solving skills.
• Proficiency in Excel, PowerPoint, and process documentation tools.
• Experience in SOP development, process documentation, and training delivery.
• Excellent communication, presentation, and stakeholder management skills.
• Willingness to work in a hybrid setup within Metro Manila and shifting schedules.

Responsibilities

• Lead process improvement projects using Lean Six Sigma methodologies (DMAIC).
• Conduct RCA, process mapping, workflow analysis, and operational assessments.
• Analyze performance data, identify trends, and propose actionable improvements.
• Develop and maintain SOPs, process maps, and training materials.
• Collaborate with Operations, Reporting/MIS, and cross-functional teams to implement enhancements.
• Monitor initiatives and establish control plans for sustainability.
• Facilitate process reviews, workshops, and continuous improvement discussions.
• Present findings and updates to stakeholders.
• Manage multiple projects with timely delivery and alignment to objectives.

Skills

DMAIC

RCA

Process mapping

Workflow analysis

Data analysis

SOP development

Stakeholder management

Communication

Training delivery

Excel

PowerPoint

Education

Bachelor’s degree

Tools

Power BI

Tableau

Job description

NOW HIRING: Lead Process Excellence

Work Setup: Hybrid – Manila / Taguig

Work Schedule: Flexible; must be amenable to shifting schedules, including weekends, night shifts, and holidays, based on business needs

Salary Package: ₱52,000–₱73,000

Start Date: ASAP

Headcount: 1

Job Overview

We are looking for an experienced Lead Process Excellence professional to drive continuous improvement initiatives, optimize business processes, and enhance operational efficiency. The ideal candidate has a strong background in BPO/CPO operations, hands-on Lean Six Sigma project experience, and the ability to translate data-driven insights into sustainable process improvements.

Key Responsibilities

• Lead process improvement projects using Lean Six Sigma methodologies, particularly DMAIC.
• Conduct root cause analysis (RCA), process mapping, workflow analysis, and operational assessments.
• Analyze performance data, identify trends, and recommend actionable improvement strategies.
• Develop and maintain standard operating procedures (SOPs), process maps, and training materials.
• Collaborate with Operations, Reporting/MIS, and cross-functional teams to implement process enhancements.
• Monitor improvement initiatives and establish control plans to ensure sustainable results.
• Facilitate process reviews, workshops, and continuous improvement discussions.
• Present findings, recommendations, and project updates to relevant stakeholders.
• Manage multiple projects simultaneously while ensuring timely delivery and alignment with business objectives.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Certified Lean Six Sigma Green Belt (required).
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement.
• Relevant BPO/CPO industry experience.
• Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical and problem‑solving skills, with the ability to interpret data and develop actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience in SOP development, process documentation, and training delivery.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Willingness to work on a hybrid setup within Metro Manila and follow shifting schedules as required.
• Available to start as soon as possible.

Preferred Qualifications

• Exposure to Lean, Kaizen, or other continuous improvement methodologies.
• Experience working with Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools such as Power BI or Tableau.
• Strong facilitation and stakeholder influence skills.
• Proven ability to drive process adoption and sustain improvements through control plans and standardized documentation.
• Ability to work independently and collaboratively in a cross‑functional environment.

Recruitment Process

1. Validation
2. Zwayam Profile Creation
3. HR Interview
4. Hiring Manager Interview
5. Onboarding