Lead Process Excellence - Hybrid Manila | Lean Six Sigma Green Belt

Gratitude Philippines; Manila; Hybrid; PHP 580,000 - 815,000; Full time

Job summary

Gratitude Philippines is seeking a Lead Process Excellence to drive continuous improvement across operations in Manila. The role offers a hybrid setup, flexible schedules, and a fast‑paced environment that rewards analytical problem solving and cross‑functional collaboration.

You will lead Green Belt–level projects using DMAIC, RCA, process mapping and workflow analysis, shaping SOPs, dashboards, and training materials for the organization.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on leadership of Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication and cross-functional collaboration.
• Ability to manage multiple projects simultaneously.

Skills

Lean Six Sigma Green Belt

DMAIC

RCA

Process mapping

Workflow analysis

Data interpretation

Cross-functional collaboration

Communication

Organizational skills

Training materials

Education

Bachelor’s degree in Business

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Data Analytics

Bachelor’s degree in Operations Management

Related field

Tools

Microsoft Excel

PowerPoint

Process documentation tools

Power BI

Tableau

Job description

Gratitude Philippines is seeking a Lead Process Excellence to drive continuous improvement across operations in Manila. The role offers a hybrid setup, flexible schedules, and a fast‑paced environment that rewards analytical problem solving and cross‑functional collaboration.

You will lead Green Belt–level projects using DMAIC, RCA, process mapping and workflow analysis, shaping SOPs, dashboards, and training materials for the organization.