Director Process Excellence

Nezda Technologies, Inc.; Metro Manila; Hybrid; PHP 3,600,000 - 6,000,000; Full time

Job summary

Nezda Technologies, Inc. is seeking a Director – Process Excellence to lead business analysis and reporting initiatives.

The role focuses on applying data analytics, process documentation, and Lean Six Sigma to drive continuous improvement in a hybrid Manila-based setting. The successful candidate will oversee reporting, develop clear process documentation, and deliver training and presentations to clients and stakeholders, while coordinating with cross-functional teams across shifts, including

Qualifications

• Bachelor's degree in Computer Applications or a postgraduate certificate in Data Science and Business Analysis.
• CSSBB or equivalent Lean Six Sigma certification.
• 12–15 years of leadership experience in business analysis.
• 12–15 years of working knowledge of business reporting and management principles in call center/BPO/customer service.
• 8–10 years of experience in data analytics.
• Expert-level knowledge of Microsoft Excel, Word, and PowerPoint.
• Willingness to work on shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Lead business analysis initiatives and support data-driven decisions.
• Drive process excellence and continuous improvement using Lean Six Sigma methodologies.
• Apply data analytics to evaluate performance and identify improvement opportunities.
• Oversee business reporting and apply management principles to support operations.
• Develop clear process documentation and business reports.
• Deliver training based on documented processes and established procedures.
• Prepare and deliver presentations to clients and internal stakeholders.
• Build strong working relationships with clients and internal partners.
• Manage multiple priorities with accuracy, efficiency and timely delivery.

Skills

Leadership in business analysis

Lean Six Sigma

Data analytics

Process documentation

Training delivery

Client relationship management

Communication & presentation

Education

Bachelor of Computer Applications

Postgraduate certificate in Data Science & Business Analysis

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

As Director – Process Excellence, you will lead business analysis and reporting-related initiatives, applying your expertise in data analytics, management principles, process documentation, and continuous improvement.

Work arrangement: Hybrid

Location: Manila, Philippines

Schedule: Must be flexible to work shifting schedules, including night shifts, weekends, and holidays, as required by the business.

Key Responsibilities

• Lead business analysis initiatives and support data-driven business decisions.
• Drive process excellence and continuous improvement using Lean Six Sigma methodologies.
• Apply data analytics expertise to evaluate business performance and identify improvement opportunities.
• Oversee business reporting and apply management principles to support operational objectives.
• Develop clear process documentation and business reports.
• Deliver training based on documented processes and established procedures.
• Prepare and deliver presentations to clients and internal stakeholders.
• Build strong working relationships with clients and internal business partners.
• Manage multiple priorities while ensuring accuracy, efficiency, and timely delivery.

Must-Have Qualifications

• Bachelor's degree in Computer Applications or a postgraduate certificate in Data Science and Business Analysis.
• Certified Lean Six Sigma BlackBelt (CSSBB) or equivalent certification.
• 12-15 years of leadership experience in business analysis roles.
• 12-15 years of working knowledge of business reporting and management principles in the call center, BPO, or customer service industry.
• 8-10 years of experience in data analytics.
• Expert-level knowledge of Microsoft Excel, Word, and PowerPoint.
• Experience in business writing, process documentation, and delivering training based on documented processes.
• Excellent written and verbal communication skills, including presentation delivery.
• Willingness to work on shifting schedules, including nights, weekends, and holidays, when required.

Good-to-Have

• Advanced analytical and problem-solving capabilities.
• Experience building strong relationships with clients and internal stakeholders.
• Strong organizational, documentation, and communication skills.
• Ability to manage multiple tasks accurately and efficiently while working independently and collaboratively