Lead Process Excellence

Gratitude Philippines; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Gratitude Philippines is seeking a Process Improvement professional with a Lean Six Sigma Green Belt to drive DMAIC, RCA, and process-mapping initiatives within a BPO/CPO setting. You will lead Green Belt–level projects, analyze data, and translate insights into actionable recommendations.

The role requires collaboration with Operations and MIS teams, strong communication, and the ability to manage multiple projects. Hybrid setup in Metro Manila is supported; immediate start preferred.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross-functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Skills

Lean Six Sigma

DMAIC

RCA

Process mapping

Workflow analysis

Data interpretation

Excel

PowerPoint

Process documentation

Communication

Cross-functional collaboration

Multi-project management

Training materials

Education

Bachelor’s degree in Business/Industrial Engineering/Analytics/Operations

Tools

Power BI

Tableau

Job description

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross‑functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Desired

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Strong facilitation skills for workshops, huddles, and process reviews.
• Ability to influence stakeholders and drive adoption of new processes.
• Demonstrated success in sustaining improvements through control plans and standardized documentation.
• Experience in business writing, process documentation, and delivering training.
• Strong problem‑solving skills with the ability to work independently and within a team.

Certificate/Credentials

• Lean Six Sigma Green Belt Certification

Recruitment Process

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes

• Highest educational attainment:
• Are you a Certified Lean Six Sigma Green Belt?
• Years of hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis
• Years of BPO/CPO relevant experience
• How much is your last drawn salary?
• What are your salary expectations?
• Are you amenable to working on a hybrid setup in Taguig pr within Metro Manila?
• Can you start immediately once hired?