Continuous Improvement Manager | Process Excellence Manager | BPO | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

A BPO company is seeking a Continuous Improvement Manager to lead process excellence initiatives. The role demands proven experience in managing projects, mentoring teams, and facilitating process assessments. Candidates must hold a Lean Six Sigma Yellow Belt and have a minimum of 5 years in a BPO environment. The position is onsite in the Philippines and offers a flexible shift schedule.

Qualifications

• Minimum of 5 years in Process Excellence.
• Experience in a BPO setting.

Responsibilities

• Lead and manage end-to-end projects by analyzing business needs.
• Mentor operations teams on transformation projects.
• Conduct assessments and provide recommendations for process improvement.
• Drive innovation engine deployment by mentoring participants.
• Drive innovation engine deployment by onboarding new moderators, delivering refresher sessions, guiding idea progression, and mentoring or leading projects that originate from submitted ideas.

Skills

Lean Six Sigma Yellow Belt

Process Excellence

Project Leadership

Operational Transformation Support

Process Assessment

Job description

Continuous Improvement Manager | Process Excellence Manager | BPO | Onsite

Job Openings Continuous Improvement Manager | Process Excellence Manager | BPO | Onsite

About the job Continuous Improvement Manager | Process Excellence Manager | BPO | Onsite

Continuous Improvement Manager (Process Excellence Manager) | Onsite

Work Setup: Onsite
Shift Schedule: Flexible schedule
Location: Ayala / MOA

Requirements:

Lean Six Sigma Yellow Belt Certified (minimum of 5 years).

Proven Process Excellence experience in a BPO setting.

Responsibilities:

Project Leadership: Lead and manage end-to-end projects by identifying and analyzing business needs, conducting cost-benefit analyses, determining causal factors, developing solutions, overseeing implementation, tracking progress, and documenting outcomes including ROI.

Operational Transformation Support: Mentor operations teams on transformation projects by validating business needs, verifying cost-benefit analyses, confirming solutions, overseeing implementation, and ensuring accurate progress tracking and ROI reporting in the TAP Projects Tracker.

Process Assessment & Improvement: Serve as the subject matter expert for Process Excellence by conducting assessments, running statistical tests, identifying trends, analyzing process capability, variance, and relationships, and setting targets using the COPC LSS approach. Provide detailed process maps, analyses, and recommendations for improvement.

Project Mentorship: Own and/or mentor projects through all nine phases, ensuring completion of sponsor checkpoints and full documentation.

Innovation Support: Drive innovation engine deployment by onboarding new moderators, delivering refresher sessions, guiding idea progression, and mentoring or leading projects that originate from submitted ideas.