Senior Manager – Process Improvement (Six Sigma / Service Excellence)

Recruitify_HR; Pampanga; On-site; PHP 1,785,600 - 2,008,800; Full time

Benefits offered by this job

Basic Salary: ₱160,000/month

Allowance: ₱20,650/month

Performance Bonus: Quarterly

Relocation Assistance: Discussed during interview

Equity Incentive Plan

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A dynamic HR consultancy is seeking a Senior Manager – Process Improvement to drive Six Sigma and Service Excellence initiatives within a BPO environment in Pampanga. This role requires 5-8 years of BPO experience, strong managerial skills, and Six Sigma certification. The ideal candidate will lead efficiency projects, identify business gaps, and work towards achieving performance targets. Competitive compensation and flexible work arrangement offered.

Qualifications

• 5–8 years experience in collections or banking accounts in BPO.
• At least 5 years managerial experience in BPO.
• Lean Six Sigma Greenbelt or Blackbelt Certified.

Responsibilities

• Lead Lean Six Sigma and process improvement projects across operations.
• Identify business gaps and implement data-driven solutions.
• Drive efficiency, cost savings, and revenue improvement initiatives.

Skills

Process Improvement and Continuous Improvement

Six Sigma and DMAIC methodology

Stakeholder and Change Management

Strategic Thinking and Problem Solving

Data Analysis and Reporting

Education

Bachelor’s Degree in any field

Job description

Senior Manager – Process Improvement (Six Sigma / Service Excellence)

Job Title: Senior Manager – Process Improvement (Six Sigma / Service Excellence)

Location: Clark, Pampanga

Work Setup: Onsite / Hybrid

Schedule: Flexible Shift

Start Date: ASAP

Salary & Benefits

• Basic Salary: ₱160,000/month
• Allowance: ₱20,650/month
• Performance Bonus: Quarterly
• Relocation Assistance: Discussed during interview

Benefits

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

Role Overview

We are hiring a Senior Manager – Process Improvement to lead enterprise-wide Six Sigma and Service Excellence initiatives within a BPO environment. This role will partner with senior leaders to drive improvements in cost, efficiency, and customer experience.

Key Responsibilities

• Lead Lean Six Sigma and process improvement projects across operations
• Identify business gaps and implement data-driven solutions
• Drive efficiency, cost savings, and revenue improvement initiatives
• Support operations in achieving client KPIs and performance targets
• Conduct audits and compliance checks based on contractual and regulatory requirements
• Collaborate with stakeholders to ensure alignment with business goals
• Develop and maintain operational dashboards and reporting tools
• Validate governance processes and control frameworks

Minimum Qualifications (Non-Negotiable)

• Bachelor’s Degree in any field
• 5–8 years experience in collections or banking accounts in BPO
• At least 5 years managerial experience in BPO
• Lean Six Sigma Greenbelt or Blackbelt Certified
• Strong background in process improvement and transformation initiatives
• Experience handling collections accounts

Preferred Experience

• Exposure to Training, Quality, Workforce Management, and Operations
• Experience in change management and stakeholder management
• Strong project management and analytical skills

Key Skills

• Process Improvement and Continuous Improvement
• Six Sigma and DMAIC methodology
• Stakeholder and Change Management
• Strategic Thinking and Problem Solving
• Data Analysis and Reporting