L3 IT Helpdesk

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 781,000 - 1,060,000; Full time

Job summary

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province, is seeking an experienced IT professional to support U.S. MSP clients from the Philippines. You will handle Level 1/2 escalations, manage Windows Server, AD, DNS, and virtualization, and help maintain Azure and AWS environments.

The role requires 5+ years in IT support, MSP experience, and strong English communication. Eligible to work onsite in Tayabas; night shifts, weekends, and holidays may be required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of professional IT support with MSP experience.
• Hands-on experience managing Microsoft Azure environments and VMware/Hyper‑V.
• Strong knowledge of Windows Server, AD, DNS, DHCP, and virtualization.
• Excellent English communication and documentation skills.
• Willingness to work night shifts, weekends, and holidays.

Responsibilities

• Act as the highest escalation point for Level 1 and Level 2 technicians, resolving advanced issues.
• Provide expert-level support for Windows Server administration, Active Directory, DNS, DHCP.
• Oversee configuration, maintenance and optimization of Azure and AWS cloud platforms.
• Perform patch management, system updates, and security remediation to maintain health.
• Configure, monitor, and troubleshoot network devices ensuring secure connectivity.
• Collaborate with cross‑functional teams to implement infrastructure improvements.

Skills

MSP experience

Windows Server

Active Directory

VMware/Hyper-V

Networking basics

English communication

Education

Bachelor’s degree in IT/CS

Tools

Azure

AWS

VMware

Hyper-V

Job description

Do you want to work with world-class MSPs in the U.S.?

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

Duties and Responsibilities:

Act as the highest escalation point for Level 1 and Level 2 technicians, resolving advanced technical issues related to servers, cloud environments, and network infrastructure.

Provide expert-level support for Windows Server administration, Active Directory, Group Policy, DNS, DHCP, and virtualization technologies (e.g., Hyper-V, VMware).

Oversee the configuration, maintenance, and optimization of cloud platforms such as Microsoft Azure and Amazon Web Services (AWS) to ensure high availability, performance, and security.

Regularly perform patch management, system updates, and security remediation to maintain compliance, protect against vulnerabilities, and ensure optimal system health.

Configure, monitor, and troubleshoot network and security devices including firewalls, VPNs, routers, and switches, ensuring secure and reliable connectivity across environments.

Perform proactive system monitoring, analyze alerts, and take corrective actions to prevent downtime and maintain business continuity.

Collaborate with cross-functional teams to implement infrastructure improvements

Required Skills and Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related technical field.

Proven experience working with MSP (Managed Service Provider) clients, providing remote and onsite technical support across multiple environments.

5+ years of professional IT support, with at least 2 years in a senior, escalation, or systems administrator role.

Hands-on experience managing Microsoft Azure environments, user management, virtual machines, and cloud resource provisioning.

Solid knowledge of Windows and Linux servers, virtualization technologies such as VMware or Hyper‑V, and general network infrastructure support.

Excellent English communication skills, both verbal and written, with strong technical documentation ability.

Highly organized, analytical, and capable of leading or mentoring lower-level technicians.

Willingness to work night shifts, weekends, and holidays as required by client operations.

Amenable to work in Tayabas, Quezon Province onsite.

Job Type: Full-time

Salary Range: Php 70,000.00 - Php 95,000.00 per month