IT Helpdesk

Carabao Cloud Solutions, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A rapidly growing IT services company in the Philippines is seeking a Technical Support Specialist to provide first-line technical assistance for Windows and MAC OS issues. The ideal candidate has at least 1 year of experience, is proficient in troubleshooting, and is willing to work on-site in Tayabas, Quezon Province. Responsibilities include resolving support tickets and monitoring client environments. Competitive benefits and a supportive work environment await you.

Qualifications

• At least 1 year of professional experience in desktop, software and hardware support.
• Proficiency in installing, upgrading, and configuring software using remote access tools.
• Willingness to work night shifts, holidays, and weekends.

Responsibilities

• Respond to and resolve support tickets via ConnectWise.
• Monitor client environments using RMM platforms.
• Perform troubleshooting on Windows servers, desktops, and networks.

Skills

Desktop support

Software troubleshooting

Hardware experience

Windows and MAC proficiency

Customer satisfaction

Tools

ConnectWise

Remote Monitoring and Management (RMM)

Microsoft Azure

Active Directory

Office 365

Job description

Job Description

Are you seeking a fulfilling career in IT while enjoying a peaceful lifestyle and a work-life balance opportunity? Or you\'re a local from Quezon Province and tired of going back and forth in Metro Manila just for work? We got you!

Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon Province. We work with Managed Service Providers (MSPs) across the United States. These MSPs rely on us to support their day-to-day IT operations using industry-standard tools like Remote Monitoring and Management (RMM) platforms, ConnectWise for ticketing and service automation, Veeam for backup and disaster recovery, and Microsoft Azure for cloud infrastructure and administration. At Carabao, team members are trained to navigate these systems and deliver high-quality technical support in a fast-paced, real-world environment.

What we are looking for?

Responsible for providing first-line technical support to end-users, addressing basic IT issues and requests both in Windows and MAC OS. This role involves troubleshooting common technical problems, handling service requests, and ensuring a high level of customer satisfaction for our user clients.

Essential Duties and Responsibilities

• Respond to and resolve support tickets via ConnectWise in a timely and professional manner.
• Monitor client environments using Remote Monitoring and Management (RMM) platforms.
• Perform basic to advanced troubleshooting on Windows servers, desktops, and network issues.
• Assist with Microsoft Azure administration including user management, virtual machines, and resource provisioning.
• Utilize professional experience and knowledge of Active Directory, Office 365, and Microsoft Azure to support and manage user accounts and services.

Required Skills and Qualifications

• At least 1 year of professional experience in desktop, software and hardware support.
• Proficiency in installing, upgrading, and configuring software using remote access tools.
• Strong knowledge in troubleshooting Windows and MAC products.
• Hands-on basic experience/direct access in servers and networks.
• Willing to work night shifts, holidays, and weekends.
• Amenable to work in Tayabas, Quezon Province for onsite reporting.

Technical Skills

• Hardware
• Computer Literate
• Active Directory
• Network Management
• DNS and DHCP
• Cloud environment
• Office 365

Recruiter: Carabao Cloud Solutions, Inc.

Working Location: 2nd Floor, 85 Luis Palad Street, City of Tayabas, 4327 Quezon, Philippines

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