Technical Onboarding Specialist

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 335,000 - 502,000; Full time

Job summary

Carabao Cloud Solutions, Inc. based in Tayabas, Quezon, connects Filipino talent with U.S. companies and MSPs, supplying skilled professionals in cloud solutions, cybersecurity, networking, and IT support.

As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines. Duties include audits, system reviews, automation monitoring, and cross‑functional collaboration to improve processes and security.

Qualifications

• Bachelor’s degree or equivalent hands-on experience.
• 2+ years in technical support, software implementation, or client onboarding.
• Experience with software configuration and user adoption.
• Hands-on experience configuring and maintaining SaaS or enterprise apps.
• Experience performing system audits for security and performance.

Responsibilities

• Conduct detailed reviews of system settings, workflows, and configurations to ensure proper setup and compliance.
• Perform regular IT system audits to evaluate security, performance, and efficiency.
• Document audit findings clearly and recommend actionable solutions.
• Monitor and maintain automation workflows, ensuring timely issue resolution.
• Troubleshoot configuration, access, and performance issues across platforms.
• Provide guidance and user support, including escalation processes.
• Collaborate cross-functionally to resolve onboarding challenges.
• Partner with IT and DevOps to deploy fixes and optimize workflows.

Skills

2+ years of experience

Enterprise SaaS apps

Software configuration

Auditing & compliance

Problem solving & comms

Education

Bachelor’s degree in CS/IT or related field

Job description

Do you want to work with world-class MSPs in the U.S.?

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

Duties and Responsibilities:

Conduct detailed reviews of system settings, workflows, and configurations to ensure proper setup, optimal performance, and compliance with company standards.

Perform regular IT system audits to evaluate security, performance, and efficiency; identify potential risks and areas for improvement.

Document audit findings clearly and recommend actionable solutions or process enhancements to maintain system integrity.

Monitor and maintain automation workflows, ensuring smooth execution of business processes and timely issue resolution.

Troubleshoot configuration, access, and performance issues across various platforms, providing technical resolutions in a timely manner.

Provide guidance and user support, including explaining available resources, help channels, and escalation processes for reporting issues.

Collaborate cross‑functional with other departments to resolve onboarding challenges and streamline IT processes for new users.

Partner with internal IT and DevOps teams to deploy fixes, optimize workflows, and implement process improvements.

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent hands‑on experience).

2+ years of experience in technical support, software implementation, or client onboarding for complex or enterprise software systems.

Strong understanding of software configuration, workflow optimization, and user adoption best practices.

Proven technical aptitude, with hands‑on experience configuring, troubleshooting, and maintaining enterprise or SaaS-based applications.

Experience performing system audits, ensuring compliance, security, and optimal system performance.

Working knowledge of automation tools, workflow monitoring, and process efficiency systems.

Excellent problem‑solving, analytical, and communication skills, with the ability to translate technical issues into clear solutions.

Preferred: Experience supporting or implementing SaaS platforms or enterprise software solutions in the IT security, compliance, or Business Continuity and Disaster Recovery (BCDR) sectors.

Job Type: Full-time

Salary range: Php30,000.00 - Php45,000.00 / month