L2 IT Helpdesk

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 446,000 - 837,000; Full time

Job summary

Carabao Cloud Solutions, Inc. is seeking IT professionals in Tayabas, Quezon to join a world-class MSP network serving U.S. companies. You will handle escalations, perform hands-on fixes, and manage desktops, servers, and cloud resources across Windows and Linux environments.

The role requires a Bachelor’s degree in IT/CS, strong networking and AD skills, and experience with ticketing systems. Onsite work in Tayabas and night shift flexibility are expected.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong networking, hardware, and software support background.
• Experience with Windows Server environments and Active Directory.
• Proficiency with IT ticketing systems (ConnectWise, Jira, ServiceNow).
• Excellent English communication and documentation skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work night shifts, weekends, and holidays.

Responsibilities

• Act as an escalation point for complex technical issues requiring advanced troubleshooting.
• Perform hands-on fixes on desktop and server environments, including software installations, upgrades, system configurations, and file backups.
• Install, configure, test, maintain, and troubleshoot end-user workstations and applications in a higher level.
• Record, track, and document helpdesk tickets and resolutions using ConnectWise or other ticketing systems.
• Prioritize, schedule, escalated issues appropriately following SLAs.
• Develop and maintain Standard Operating Procedures (SOPs) for new processes and recurring technical tasks.
• Provide second-level support for network, server, and cloud-related issues.
• Manage and maintain Windows and Linux servers, including setup, configuration, monitoring, and patching.
• Administer cloud environments such as Microsoft Azure, AWS, and Google Cloud, including virtual machines, storage, and networking resources.
• Deliver excellent customer service and technical support via calls, emails and remote.

Skills

Networking

Windows Server

Active Directory

Cloud environments

ConnectWise/Jira/ServiceNow

Documentation

English communication

Education

Bachelor’s degree in IT/CS

Tools

ConnectWise

Jira

ServiceNow

Job description

Do you want to work with world-class MSPs in the U.S.?

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

Duties and Responsibilities:

Act as an escalation point for complex technical issues requiring advanced troubleshooting.

Perform hands-on fixes on desktop and server environments, including software installations, upgrades, system configurations, and file backups.

Install, configure, test, maintain, and troubleshoot end-user workstations and applications in a higher level.

Record, track, and document helpdesk tickets and resolutions using ConnectWise or other ticketing systems.

Prioritize, schedule, escalated issues appropriately following SLAs.

Develop and maintain Standard Operating Procedures (SOPs) for new processes and recurring technical tasks.

Provide second-level support for network, server, and cloud-related issues.

Manage and maintain Windows and Linux servers, including setup, configuration, monitoring, and patching.

Administer cloud environments such as Microsoft Azure, AWS, and Google Cloud, including virtual machines, storage, and networking resources.

Deliver excellent customer service and technical support via calls, emails and remote.

Required Skills and Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Strong technical background in networking, hardware, and software support.

In-depth knowledge of Windows Server environments and Active Directory administration.

Proficient in using IT ticketing systems (e.g., ConnectWise, Jira, ServiceNow, or similar).

High attention to detail and strong analytical thinking skills.

Ability to work independently and manage multiple technical priorities.

Self-motivated with a proactive approach to problem-solving and continuous learning.

Excellent leadership, communication, and documentation skills in English (both verbal and written).

Willingness to work night shifts, weekends, and holidays when necessary.

Must be amenable to onsite work in Tayabas, Quezon Province.

Job Type: Full-time

Salary Range: Php 40,000.00 – Php 75,000.00 / month