IT Customer Service and

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 223,000 - 335,000; Full time

Job summary

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province, is seeking an IT support professional to handle frontline inquiries through our ticketing system and ensure timely ticket creation and routing.

You will coordinate across teams, log issues, monitor progress, and maintain thorough documentation while delivering professional, English-language support to US-based MSP clients in a dynamic environment.

Qualifications

• Proficiency with common ticketing systems (ConnectWise, Zendesk, Freshdesk or ServiceNow).
• Excellent written and spoken English with professional client communication.
• Minimum 1 year in a BPO or IT support/service desk.
• Strong organizational and multitasking skills.
• Willingness to work onsite in Tayabas, Quezon Province.

Responsibilities

• Serve as the first point of contact for customer inquiries and support requests through the company’s ticketing system.
• Triage and generate support tickets, ensuring all issues are properly logged, categorized, and prioritized based on urgency and impact.
• Assign tickets to the appropriate IT support personnel or teams according to expertise, workload, and service level agreements (SLAs).
• Monitor and track ticket progress, ensuring timely resolution and proactive follow-up with customers.
• Coordinate across departments to facilitate resolution of multi-layered technical incidents.
• Maintain accurate and detailed documentation within the ticketing system for transparency and reporting.
• Collaborate with IT operations and support teams to streamline workflows, improve response times, and enhance overall service delivery.

Skills

Ticketing systems proficiency

English communication

Customer-focused attitude

BPO/IT support experience

Organizational & multitasking

On-site work in Tayabas

Tools

ConnectWise

Zendesk

Freshdesk

ServiceNow

Job description

Do you want to work with world-class MSPs in the U.S.?

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

Duties and Responsibilities:

• Serve as the first point of contact for customer inquiries and support requests through the company’s ticketing system.
• Triage and generate support tickets, ensuring all issues are properly logged, categorized, and prioritized based on urgency and impact.
• Assign tickets to the appropriate IT support personnel or teams according to expertise, workload, and service level agreements (SLAs).
• Monitor and track ticket progress, ensuring timely resolution and proactive follow-up with customers.
• Coordinate across departments to facilitate resolution of multi-layered technical incidents.
• Maintain accurate and detailed documentation within the ticketing system for transparency and reporting.
• Collaborate with IT operations and support teams to streamline workflows, improve response times, and enhance overall service delivery.

Skills and Qualifications:

• Proficiency in using ticketing systems such as ConnectWise, Zendesk, Freshdesk, or ServiceNow for managing and tracking IT support requests.
• Excellent English communication skills both written and verbal with the ability to communicate clearly and professionally with clients and internal teams.
• A customer-focused attitude and positive approach when handling client inquiries, technical issues, and escalations.
• Minimum of one (1) year of experience in a BPO, IT support, or service desk environment
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tickets efficiently.
• Willingness to work onsite in Tayabas, Quezon Province

Job Type: Full-time

Salary Range: Php 20,000.00 – Php 30,000.00 / month

Please submit applications for only one position at a time to ensure a smoother process and prevent spam. We value your interest and aim to efficiently match your skills with the right position.

For technical issues with accessing or submitting the form, or questions about your application status, please email [e-mail] or call [phone] .