IT Helpdesk Support (Mac and Windows Support)

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 279,000 - 446,000; Full time

Job summary

Carabao Cloud Solutions, Inc. in Tayabas, Quezon seeks an IT Helpdesk Support specialist (Mac and Windows) to join our offshore team serving U.S. MSPs.

The role focuses on delivering prompt hardware and software support, remote troubleshooting, and first-call resolution from the Philippines. You’ll assist users via chat, email, and voice, work night shifts and weekends as needed, and work onsite in Tayabas. English fluency and Mac OS knowledge are essential for success.

Qualifications

• At least 1 year of IT helpdesk or MSP experience.
• Experience with remote desktop tools and helpdesk software.
• Familiarity with ticketing systems.
• English fluency in spoken and written form.
• Knowledge of Mac OS is required.

Responsibilities

• Provide solutions to hardware and software problems in Microsoft Windows & Mac OS.
• Follow SOPs to resolve technical problems.
• Support via Chat, Email, and Voice using Microsoft Teams and Outlook.
• Install, upgrade, and configure software via remote access tools.
• Ensure first-call resolution through problem solving and effective call handling.
• Troubleshoot Mac OS and Windows Servers.
• Handle network issues, including connectivity, IP configuration, and VPN setups.
• Monitor and maintain network performance and uptime.

Skills

English communication

Customer support

Mac OS knowledge

Windows knowledge

Night shift readiness

Tools

Remote desktop tools

Ticketing system software

VPN configurations

Job description

IT Helpdesk Support (Mac and Windows Support)

Do you want to work with world-class MSPs in the U.S.?

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

Duties and Responsibilities

Provide solutions to hardware and software problems in Microsoft Windows & Mac OS.

Fix technical problems by following standard operating procedures.

Provide support in Chat, Email, and Voice via Microsoft teams and Outlook.

Installing, upgrading, and configuring software via remote access tools.

Ensure first-call resolution through problem solving and effective call handling.

Supporting and troubleshooting of Mac Operating Systems and Windows Servers.

Handle network issues, including connectivity problems, IP configuration, and VPN setups.

Monitor and maintain network performance, ensuring optimal functionality and minimal downtime.

Required Skills and Qualifications:

At least one year of work experience in a similar job is required.

Working knowledge of remote desktop applications and helpdesk software.

Familiar with any ticketing system tool.

Fluency in speaking English is required.

Previous I.T Helpdesk experience in a BPO and/or MSP environment is a plus.

Good knowledge of MAC OS is required

Excellent verbal and written English communication skills.

Can amend to work during the night shift, holidays, and weekends.

Amenable to work in Tayabas, Quezon Province onsite.

Job Type: Full-time

Salary Range: Php25,000.00 - Php40,000.00 / month