Senior IT Helpdesk & Cloud/Network Support

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 446,000 - 837,000; Full time

Job summary

Carabao Cloud Solutions, Inc. is seeking IT professionals in Tayabas, Quezon to join a world-class MSP network serving U.S. companies. You will handle escalations, perform hands-on fixes, and manage desktops, servers, and cloud resources across Windows and Linux environments.

The role requires a Bachelor’s degree in IT/CS, strong networking and AD skills, and experience with ticketing systems. Onsite work in Tayabas and night shift flexibility are expected.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong networking, hardware, and software support background.
• Experience with Windows Server environments and Active Directory.
• Proficiency with IT ticketing systems (ConnectWise, Jira, ServiceNow).
• Excellent English communication and documentation skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work night shifts, weekends, and holidays.

Responsibilities

• Act as an escalation point for complex technical issues requiring advanced troubleshooting.
• Perform hands-on fixes on desktop and server environments, including software installations, upgrades, system configurations, and file backups.
• Install, configure, test, maintain, and troubleshoot end-user workstations and applications in a higher level.
• Record, track, and document helpdesk tickets and resolutions using ConnectWise or other ticketing systems.
• Prioritize, schedule, escalated issues appropriately following SLAs.
• Develop and maintain Standard Operating Procedures (SOPs) for new processes and recurring technical tasks.
• Provide second-level support for network, server, and cloud-related issues.
• Manage and maintain Windows and Linux servers, including setup, configuration, monitoring, and patching.
• Administer cloud environments such as Microsoft Azure, AWS, and Google Cloud, including virtual machines, storage, and networking resources.
• Deliver excellent customer service and technical support via calls, emails and remote.

Skills

Networking

Windows Server

Active Directory

Cloud environments

ConnectWise/Jira/ServiceNow

Documentation

English communication

Education

Bachelor’s degree in IT/CS

Tools

ConnectWise

Jira

ServiceNow

Job description

Carabao Cloud Solutions, Inc. is seeking IT professionals in Tayabas, Quezon to join a world-class MSP network serving U.S. companies. You will handle escalations, perform hands-on fixes, and manage desktops, servers, and cloud resources across Windows and Linux environments.

The role requires a Bachelor’s degree in IT/CS, strong networking and AD skills, and experience with ticketing systems. Onsite work in Tayabas and night shift flexibility are expected.