Senior IT Escalation Engineer - MSP Cloud (Azure/AWS)

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 781,000 - 1,060,000; Full time

Job summary

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province, is seeking an experienced IT professional to support U.S. MSP clients from the Philippines. You will handle Level 1/2 escalations, manage Windows Server, AD, DNS, and virtualization, and help maintain Azure and AWS environments.

The role requires 5+ years in IT support, MSP experience, and strong English communication. Eligible to work onsite in Tayabas; night shifts, weekends, and holidays may be required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of professional IT support with MSP experience.
• Hands-on experience managing Microsoft Azure environments and VMware/Hyper‑V.
• Strong knowledge of Windows Server, AD, DNS, DHCP, and virtualization.
• Excellent English communication and documentation skills.
• Willingness to work night shifts, weekends, and holidays.

Responsibilities

• Act as the highest escalation point for Level 1 and Level 2 technicians, resolving advanced issues.
• Provide expert-level support for Windows Server administration, Active Directory, DNS, DHCP.
• Oversee configuration, maintenance and optimization of Azure and AWS cloud platforms.
• Perform patch management, system updates, and security remediation to maintain health.
• Configure, monitor, and troubleshoot network devices ensuring secure connectivity.
• Collaborate with cross‑functional teams to implement infrastructure improvements.

Skills

MSP experience

Windows Server

Active Directory

VMware/Hyper-V

Networking basics

English communication

Education

Bachelor’s degree in IT/CS

Tools

Azure

AWS

VMware

Hyper-V

Job description

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province, is seeking an experienced IT professional to support U.S. MSP clients from the Philippines. You will handle Level 1/2 escalations, manage Windows Server, AD, DNS, and virtualization, and help maintain Azure and AWS environments.

The role requires 5+ years in IT support, MSP experience, and strong English communication. Eligible to work onsite in Tayabas; night shifts, weekends, and holidays may be required.