IT Helpdesk Specialist — Windows, Azure & 24/7 Shifts (PH)

Carabao Cloud Solutions, Inc.; Tayabas; On-site; PHP 223,000 - 446,000; Full time

Job summary

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province seeks an IT support professional to join our offshore team serving U.S. clients. You will respond to tickets, troubleshoot Windows and MacOS, and monitor environments using RMM and ConnectWise.

The role includes performing Azure administration, Active Directory, and Office 365 management, with shift flexibility including nights, weekends, and holidays. On-site work in Tayabas is required.

Qualifications

• 1 year IT support experience required.
• Experience with Windows and MacOS troubleshooting.
• Willing to work night shifts and onsite in Tayabas.

Responsibilities

• Respond to and resolve support tickets via ConnectWise.
• Monitor client environments using RMM tools.
• Troubleshoot Windows servers, desktops, networks, and connectivity.
• Manage Microsoft Azure administration, including VMs and provisioning.
• Use Active Directory and Office 365 to manage users.
• Provide customer service via calls, emails and remote.

Skills

IT support

Remote tools

Windows

MacOS

Server issues

Network troubleshooting

Azure

Communication

Problem solving

On-site

Tools

ConnectWise

RMM

Job description

Carabao Cloud Solutions, Inc. in Tayabas, Quezon Province seeks an IT support professional to join our offshore team serving U.S. clients. You will respond to tickets, troubleshoot Windows and MacOS, and monitor environments using RMM and ConnectWise.

The role includes performing Azure administration, Active Directory, and Office 365 management, with shift flexibility including nights, weekends, and holidays. On-site work in Tayabas is required.