L1 Technical Support Engineer — Onsite (Las Piñas)

TaskUs; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Internal mobility

Wellness programs

Job summary

TaskUs is seeking a Technical Support Engineer - L1 to join our Las Piñas team onsite. You will handle customer interactions across chat, phone, and tickets, troubleshoot diverse hardware and software problems, and maintain a professional, customer-first approach.

The role requires hands-on experience with Linux/Unix, Windows, and macOS, plus virtualization (VMware, Hyper-V) and network basics. A Bachelor's degree in IT/CS/Eng and strong communication are essential.

Qualifications

• Must have customer service experience in a voice modality.
• Working knowledge of major OS - Linux/UNIX, Windows OS & macOS.
• Virtualization technologies - VMware and Hyper-V.
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.
• Hands-on experience with Linux commands & PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (/var/log/, application logs).
• Windows server and workstation hardware troubleshooting.
• Windows Server Core management & Administration (roles, features, disk).
• Active Directory permissions (ACLs) & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts.
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.
• OSI model & troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS via CLI.
• Firewall rule configuration and troubleshooting ports block, latency & packet loss.

Responsibilities

• Provide technical support to customers via chat, phone, and tickets.
• Troubleshoot hardware and software issues across Windows, Linux, and macOS environments.
• Follow standard operating procedures to maintain high customer satisfaction.
• Document issues and resolutions for knowledge base and future reference.

Skills

Customer service (voice)

Linux/Unix

Windows OS

macOS

Linux commands

Networking (TCP/IP)

OSI model

Documentation

Education

Bachelor’s Degree in IT/CS/Elec & Computer Eng

Tools

VMware

Hyper-V

PuTTY/SSH

Nmap

NAS/SAN

Job description

TaskUs is seeking a Technical Support Engineer - L1 to join our Las Piñas team onsite. You will handle customer interactions across chat, phone, and tickets, troubleshoot diverse hardware and software problems, and maintain a professional, customer-first approach.

The role requires hands-on experience with Linux/Unix, Windows, and macOS, plus virtualization (VMware, Hyper-V) and network basics. A Bachelor's degree in IT/CS/Eng and strong communication are essential.