Technical Support Engineer

Jobtailor; Las Piñas; On-site; PHP 279,000 - 435,240; Full time

Job summary

TaskUs in Las Piñas is seeking a Technical Support Engineer – L1 to deliver responsive, high-quality support across chats, phone, and tickets. You will diagnose issues, guide customers, and ensure smooth operation while upholding KPI targets and a customer-first mindset.

The role covers OS and hardware troubleshooting, virtualization, networking basics, and strong communication. A bachelor's IT-related degree is required and a willingness to work a rotational onsite schedule.

Qualifications

• Linux/UNIX, Windows, and macOS proficiency.
• VMware or Hyper-V virtualization experience.
• BIOS/UEFI troubleshooting and system boot diagnostics.
• Linux commands and PuTTY/SSH troubleshooting.
• Log analysis including /var/log and app logs.
• Windows server/workstation hardware troubleshooting.
• Active Directory ACLs and Group Policy.
• NAS/SAN/Tape/RAID and virtual storage concepts.
• File systems (NTFS, FAT, ext4) permissions, backup and recovery.
• MS Exchange/SQL/Oracle DB commands.
• OSI model and network troubleshooting (TCP/IP, DNS, DHCP, HTTP/HTTPS) via CLI.
• Firewall rule configuration and port troubleshooting.
• Excellent written and verbal communication.

Responsibilities

• Build and expand on the professional excellence of support services to customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations.
• Maintain a professional, courteous, and customer-first attitude while working on chats, phones, and tickets.
• Keep businesses running smoothly and securely, building lifelong relationships.

Skills

Excellent communication skills

Customer service orientation

Analytical and troubleshooting mindset

Teamwork and collaboration

Education

Bachelor's Degree in ECE / Computer Engineering / Computer Science / Information Technology

Tools

VMware

Hyper-V

PuTTY/SSH

Linux

Windows Server

Active Directory / GPO

NAS/SAN/RAID

NTFS/FAT/ext4 permissions

Networking basics (TCP/IP, DNS, DHCP)

Firewall configuration

Exchange/SQL/Oracle commands

Job description

Technical Support Engineer – L1

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem‑solving, you’ll play a pivotal role in keeping businesses running smoothly and securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer‑first attitude while working on chats, phones, and tickets.

Key Responsibilities

Build and expand on the professional excellence of support services to customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. Maintain a professional, courteous, and customer‑first attitude while working on chats, phones, and tickets. Keep businesses running smoothly and securely, building lifelong relationships.

Required Qualifications

• Working knowledge of major OS – Linux/UNIX systems, Windows OS & macOS
• Virtualization technologies – VMware and Hyper‑V
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics
• Hands‑on experience with Linux commands & troubleshooting using PuTTY/SSH
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
• Windows server and workstation hardware troubleshooting
• Windows Server Core management & administration skills (roles and features, disk management)
• Active Directory permissions (ACLs) & Group Policy
• Familiarity with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
• Basic knowledge of MS Exchange Server, MS SQL & Oracle DB commands
• Familiar with the OSI model & experience with troubleshooting network stack – TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
• Excellent written and verbal communication skills

Preferred Qualifications

• Industry‑accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Azure Administrator, Red Hat Linux, VMware VCP, AWS Certified Solutions Architect

Education and Certifications

Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer‑related course.

Work Location / Schedule / Travel

Site: TaskUs – Las Pinas | Hiraya
Setup: Full‑time Onsite
Schedule: Rotational

Equal Employment Opportunity

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.