Backup Systems Tech Support Engineer (L1)

TaskUs; Las Piñas; On-site; PHP 446,400 - 781,200; Full time

Job summary

TaskUs is hiring a Technical Support Engineer - L1 (Backup Product) to support global clients from Las Piñas. The role requires hands-on experience with Linux/UNIX and Windows, virtualization, and storage concepts. You will handle chats, calls, and tickets with a strong customer-first approach.

The ideal candidate has 2+ years in IT support, solid networking knowledge, and certifications are a plus. The position offers a 100% onsite schedule with shifting/rotating shifts and ASAP start.

Qualifications

• 2+ years of experience in technical support or similar IT field.
• Experience with Linux/UNIX and Windows OS environments.
• Familiarity with virtualization (VMware/Hyper-V) and storage concepts.
• Knowledge of BIOS/UEFI, boot diagnostics, and basic network troubleshooting.

Responsibilities

• Provide Level 1 technical support for Backup Product, ensuring timely issue resolution.
• Maintain professional, courteous customer interactions via chats, calls, and tickets.
• Diagnose and troubleshoot OS, virtualization, storage, and network issues; escalate when needed.

Skills

Linux/UNIX

Windows OS

VMware/Hyper-V

BIOS/UEFI

SSH/PuTTY

Log analysis

Windows Server

Active Directory (ACLs)/Group Policy

NAS/SAN/RAID

File systems NTFS/ext4

Backup & recovery

Networking TCP/IP

DNS/DHCP

Communication skills

Voice customer service

Education

Bachelor's Degree in IT/CS/EE

Tools

PuTTY

SSH

Telnet

Diagnostics tools

Job description

TaskUs is hiring a Technical Support Engineer - L1 (Backup Product) to support global clients from Las Piñas. The role requires hands-on experience with Linux/UNIX and Windows, virtualization, and storage concepts. You will handle chats, calls, and tickets with a strong customer-first approach.

The ideal candidate has 2+ years in IT support, solid networking knowledge, and certifications are a plus. The position offers a 100% onsite schedule with shifting/rotating shifts and ASAP start.