Technical Support Engineer

TaskUs; Las Piñas; On-site; PHP 360,000 - 600,000; Full time

Job summary

TaskUs in Manila, Philippines is seeking a Technical Support Engineer – L1 to deliver professional support to customers, troubleshoot OS, network, and storage issues, and maintain a customer-first attitude across chats, calls, and tickets.

You will work with Linux/Unix, Windows, macOS, VMware, Hyper-V, and perform BIOS/UEFI diagnostics, log analysis, and basic SQL/Oracle commands as needed. A proactive communicator with 1–2 years IT experience fits well.

Qualifications

• Customer service experience in a voice modality.
• 1–2+ years IT experience.
• Proficient with Linux/Unix, Windows, macOS.
• Familiar with virtualization (VMware, Hyper-V).
• BIOS/UEFI troubleshooting and boot diagnostics.
• Basic Linux command line and log analysis.

Responsibilities

• Build and expand professional support to customers across chats, phones and tickets.
• Meet or exceed internal KPI targets and expectations.
• Maintain professional, courteous, customer-first attitude.

Skills

Customer service (voice)

Linux/Unix

Windows

macOS

Networking (TCP/IP)

DNS/DHCP

Troubleshooting

Communication skills

Education

Bachelor’s Degree in ECE, Computer Engineering, CS, IT or related field

Tools

VMware

Hyper-V

PuTTY/SSH

Nmap

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Technical Support Engineer - L1 role with TaskUs:

Key Responsibilities:

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications:

• Must have a customer service experience in a voice modality
• At least 1-2+ years of working experience in IT
• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V.
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Windows server and workstation hardware troubleshooting
• Windows Server Core management & Administration skills (roles and features, disk management)
• Active Directory permissions (ACLs) & Group Policy
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
• Excellent written and verbal communication skills

Preferred Qualifications:

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• VMware VCP
• AWS Certified Solutions Architect

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• Setup: Full-time Onsite
• Schedule: Rotational

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.