Technical Support Engineer

TaskUs; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Internal mobility

Wellness programs

Job summary

TaskUs is seeking a Technical Support Engineer - L1 to join our Las Piñas team onsite. You will handle customer interactions across chat, phone, and tickets, troubleshoot diverse hardware and software problems, and maintain a professional, customer-first approach.

The role requires hands-on experience with Linux/Unix, Windows, and macOS, plus virtualization (VMware, Hyper-V) and network basics. A Bachelor's degree in IT/CS/Eng and strong communication are essential.

Qualifications

• Must have customer service experience in a voice modality.
• Working knowledge of major OS - Linux/UNIX, Windows OS & macOS.
• Virtualization technologies - VMware and Hyper-V.
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.
• Hands-on experience with Linux commands & PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (/var/log/, application logs).
• Windows server and workstation hardware troubleshooting.
• Windows Server Core management & Administration (roles, features, disk).
• Active Directory permissions (ACLs) & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts.
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.
• OSI model & troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS via CLI.
• Firewall rule configuration and troubleshooting ports block, latency & packet loss.

Responsibilities

• Provide technical support to customers via chat, phone, and tickets.
• Troubleshoot hardware and software issues across Windows, Linux, and macOS environments.
• Follow standard operating procedures to maintain high customer satisfaction.
• Document issues and resolutions for knowledge base and future reference.

Skills

Customer service (voice)

Linux/Unix

Windows OS

macOS

Linux commands

Networking (TCP/IP)

OSI model

Documentation

Education

Bachelor’s Degree in IT/CS/Elec & Computer Eng

Tools

VMware

Hyper-V

PuTTY/SSH

Nmap

NAS/SAN

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Technical Support Engineer - L1

What can you expect in a Technical Support Engineer - L1 role with TaskUs:

Key Responsibilities:

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

• Must have a customer service experience in a voice modality
• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
• Virtualization technologies - VMware and Hyper-V
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
• Windows server and workstation hardware troubleshooting
• Windows Server Core management & Administration skills (roles and features, disk management)
• Active Directory permissions (ACLs) & Group Policy
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
• Excellent written and verbal communication skills

Preferred Qualifications:

• Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ Microsoft Certified Azure Administrator Red Hat Linux VMware VCP AWS Certified Solutions Architect

Education / Certifications:

Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

Site: TaskUs - Las Pinas | Hiraya Setup: Full-time Onsite Schedule: Rotational

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.