Service Desk – IT Infrastructure (Korean)

Dencom Consultancy and Manpower Services; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

A technology consultancy firm is seeking a Service Desk – IT Infrastructure (Korean) to provide technical support and troubleshooting for issues related to hardware, software, and operating systems. Candidates should have 3-4 years of experience in IT support, be fluent in Korean, and possess good communication skills. The role is onsite in BGC, Taguig, and operates from Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

• 3-4 years of experience in IT Infrastructure support with troubleshooting skills.
• Basic understanding of PC hardware setup and configuration required.
• Experience in technical support roles in large and complex setups.
• Active Directory, Messaging and User Profile Administration with remote troubleshooting.
• Experience in large and complex IT environments.
• Windows OS experience (Win10/Win7).
• Experience with Outlook in a networked environment.
• MS Office suite proficiency.
• Strong written and oral communication skills.
• Ability to meet deadlines and manage tasks.
• MCP and ITIL certification would be desirable.
• Experience with ServiceNow or Remedy ticketing tools.

Responsibilities

• Provide technical support and troubleshooting for hardware and software.
• Ensure smooth IT operations and address user concerns promptly.
• Support both local and Korean-speaking users.

Skills

IT Infrastructure Support

Troubleshooting Hardware

Troubleshooting Software

Windows OS Administration

Korean Language Proficiency

Active Directory Knowledge

Communication Skills

Microsoft Office Proficiency

Tools

ServiceNow

Remedy

Microsoft Office

ServiceNow

Remedy

Job description

Service Desk – IT Infrastructure (Korean)

Note: [Bilingual Native / Non Native]

Location: BGC, Taguig | Onsite

Schedule: Monday to Friday | 8:00 AM to 5:00 PM

Salary: Negotiable

Note: For 1 year contract

The Service Desk – IT Infrastructure (Korean) will be responsible for providing technical support and troubleshooting for hardware, software, and operating system issues within the organization. The role involves ensuring smooth IT operations by addressing user concerns promptly, maintaining system reliability, and supporting both local and Korean-speaking users.

Qualifications:

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Basic understanding of PC hardware set-up and configuration.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands‑on experience in the above areas in large & complex setups.
• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7).
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets).
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time.
• MCP and ITIL certification would be desirable but not mandatory.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Local language knowledge is preferred.
• Fluent in Korean (Language Skills).
• Be good at Read & Write in English.