Korean Bilingual Technical Support Representative

XP Plus Solutions Inc.; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO & Life Insurance on your first day

Free HMO Enrollment of 2 dependents

Equipment provided

Job summary

XP Plus Solutions Inc. in Cebu City is seeking a capable customer support specialist to handle Korean and English inquiries, provide first-line support via voice, chat, and email, and document interactions.

The role involves troubleshooting basic technical issues, escalating unresolved cases, and maintaining service standards while working with CRM and ticketing tools.

Candidates should have an undergraduate degree or equivalent, fluent Korean and English, and prior BPO or tech support experience.

Qualifications

• Undergraduate degree or equivalent experience
• Proficient in Korean and English, both written and spoken
• Able to effectively handle voice, chat, and email support
• Previous experience in BPO, customer service, technical support, or a related role
• Familiarity with CRM, ticketing systems, chat, email, or other customer support platforms
• Basic knowledge of technical troubleshooting and issue resolution
• Experience handling both inbound and outbound customer interactions

Responsibilities

• Handle inbound and outbound customer interactions in Korean and English
• Provide customer and technical support through voice, chat and email
• Respond to customer inquiries accurately and professionally
• Troubleshoot and assist customers with basic technical concerns
• Document customer interactions and maintain accurate records
• Escalate complex and unresolved concerns to the appropriate team
• Follow established processes, service standards, and communication guidelines
• Maintain a high level of professionalism and customer service in all interactions

Job description

Key responsibilities

• Handle inbound and outbound customer interactions in Korean and English

• Provide customer and technical support through voice, chat and email

• Respond to customer inquiries accurately and professionally

• Troubleshoot and assist customers with basic technical concerns

• Document customer interactions and maintain accurate records

• Escalate complex and unresolved concerns to the appropriate team

• Follow established processes, service standards, and communication guidelines

• Maintain a high level of professionalism and customer service in all interactions

Qualifications

• Undergraduate degree or equivalent experience

• Proficient in Korean and English, both written and spoken

• Able to effectively handle voice, chat, and email support

• Previous experience in BPO, customer service, technical support, or a related role

• Familiarity with CRM, ticketing systems, chat, email, or other customer support platforms

• Basic knowledge of technical troubleshooting and issue resolution

• Experience handling both inbound and outbound customer interactions

Benefits

• HMO & Life Insurance on your first day of employment

• Free HMO Enrollment of 2 dependents

• Equipment provided