Korean - Mandarin Customer Care Specialist | Php 80,000 - Php 100,000 Monthly

J-K Network Services; Pampanga; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Government mandated benefits (SSS, Pagibig, Philhealth etc.)

Health insurance

Paid training

Transportation service provided

Opportunities for promotion

Company events

Company Christmas gift

Promotion to permanent employee

Job summary

A global outsourcing company seeks a Korean-Mandarin Customer Care Specialist to support clients in Korea and China. The role demands proficiency in both languages and at least 3 years of customer service experience. Responsibilities include assisting customers through calls and emails, conducting outbound calls, and ensuring timely resolution of issues. The position offers a monthly salary of Php 80,000 - Php 100,000 and mandates a shifting schedule. Applicants must be amenable to work onsite in Pampanga.

Qualifications

• Fluent in Korean and Mandarin, both spoken and written.
• At least 3 years of experience in Customer Service or Customer Success.
• Ability to work in a shifting schedule.

Responsibilities

• Act as the main contact for Korean and Mandarin customers.
• Conduct outbound calls to verify customer information.
• Assist customers with concerns via call and email.
• Identify customer issues and provide resolutions.
• Coordinate with internal departments for timely issue resolution.
• Record customer issues and resolutions in the system.
• Build a good relationship with customers.

Skills

Korean language proficiency

Mandarin language proficiency

Customer service experience

Job description

Company Profile

One of the global outsourcing companies and has been in the industry for 25 years. They offer services like customer services, administrative, accounting and IT in various companies like real estate, e-commerce and healthcare. They are looking for a Korean-Mandarin Customer Care Specialist to support their clients in Korea and China.

Position

Korean - Mandarin Customer Care Specialist

Industry

BPO Company

Location

Pampanga

Salary

Php 80,000 - Php 100,000 Monthly

Schedule

Shifting

Work setup

Work onsite

Benefits

• Government Mandated benefits (SSS, Pagibig, Philhealth etc.)
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Job Requirements

• Open for Filipino can speak, read and write Korean and Mandarin
• Open for Korean national who can speak Mandarin language
• With at least 3 years experience in Customer Service or Customer Success
• Amenable to work in Pampanga
• Can work in shifting schedule
• Can start to work on May 2026

Job Responsibilities

• As Korean-Mandarin Customer Care Specialists act as the main contact of Korean and Mandarin customers.
• Conduct outbound calls to verify the information of customers and ensure its accurate
• Assist the concern and complaints of Korean and Mandarin customers through call and email.
• Identifying the cause or concern of the customers and provide resolutions.
• Coordinate with the internal departments to make sure timely and accurate resolution of the issues.
• Ensure that all customer issues, resolutions and actions are recorded in the system timely.
• Building a good relationship with customers.

Recruitment Process

• Initial interview
• Language assessment
• Final Interview
• Job offer