Korean Healthcare Customer Support - Php 100,000- Php 110,000 Monthly

J-K Network Services; Pasay; On-site; PHP 1,116,000 - 1,227,600; Full time

Benefits offered by this job

Government mandated benefits

13th month pay

HMO with a free dependent upon hire

Life Insurance

10% Night Differential

20 PTO credits annually

VL and SL cash conversion

Annual Performance-Based Merit Increases and Employee Recognition

Job summary

A leading BPO company in Metro Manila is seeking a Korean Healthcare Specialist. Candidates must be proficient in Korean and English, with a background in customer service preferred. This role involves assisting customers with health insurance inquiries and navigating claims processes. The position offers a competitive salary of Php 100,000 - 110,000 monthly, with various benefits including HMO and a 13th month pay. Immediate start preferred.

Qualifications

• Filipino proficient in Korean Language.
• Korean National with English proficiency and a permanent visa.
• Ability to start as soon as possible.

Responsibilities

• Handle communications in Korean and English via phone, email, and chat.
• Assist with inquiries about health insurance plans.
• Guide customers on the claims process and troubleshoot issues.
• Respond to billing and payment inquiries.

Skills

Proficient in Korean Language

Customer service in health care

Familiarity with CRM systems

Good communication skills in English

Education

College graduates and undergraduates

Job description

Company Profile: One of the biggest US based BPO Company that delivers outsourcing broad operational support across diverse locations.

Position: Korean Healthcare Specialist

Industry: BPO Company

Location: Makati City or Pampanga

Salary: Php 100,000 - 110,000 Monthly

Work Schedule: Shifting schedule

Work set-up: Onsite

Benefits

• Government mandated benefits
• 13th month pay
• HMO with 1 free dependent upon hire
• Life Insurance
• 10% Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition

Requirements

• Filipino proficient in Korean Language
• Korean National proficient in English and has a permanent visa in the Philippines
• College graduates and undergraduates can apply
• Customer service in health care background is a plus, but not required
• Familiarity with CRM systems, data entry, and email/chat
• Can start as soon as possible

Responsibilities

• Assist customers by handling communications in Korean and English phone calls, emails, and chat.
• Provide assistance and answer the questions about health insurance plans, including coverage details, benefits, and who qualifies.
• Guide the customers on how to navigate the claims process, check claim statuses, and handle simple troubleshooting issues.
• Respond to inquiries about billing, payment procedures, and premium schedules in a timely manner.

Recruitment Process

• Resume screening
• Initial interview
• Final Interview
• Job offer