Korean Quality Specialist | Php 90,000 Monthly

J-K Network Services; Taguig; On-site; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A prominent IT Services company is hiring a Korean Quality Specialist in Taguig. The role requires fluency in English and at least a year of experience in quality assurance, preferably in a BPO setting. Candidates should hold a TOPIK level 4 certification and have two years of residency in Korea. The position entails monitoring call quality, presenting analysis results, and ensuring performance metrics are achieved. A shifting schedule applies, with a comprehensive benefits package.

Qualifications

• At least one year of experience in a quality assurance role, preferably BPO.
• TOPIK level 4 certification and two years of residency in Korea.
• Willingness to work onsite in a shifting schedule.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality call metrics are met.
• Participate in call calibrations.
• Review and present quality analysis results.
• Monitor team performance.

Skills

Fluent in English

Quality assurance experience

Customer service experience

Education

High/Senior High School diploma

Job description

Korean Quality Specialist | Php 90,000 Monthly

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Korean Quality Analyst

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS:

• Government Mandated Benefits

Other Benefits will be discussed at the Company

Requirements:

• Open for Korean nationals who can speak in English fluently
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Must have Topik level 4 with 2 years stay in Korea
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities:

• Identify strengths and skills that need to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Monitor the performance of team members