Korean QA Analyst — Onsite in BGC (Shifted Schedule)

J-K Network Services; Taguig; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Competitive language premium

Job summary

A major IT services company is seeking a Korean Quality Analyst to ensure quality calls and performance metrics. Applicants must be fluent in English and ideally have experience in a BPO context. The role involves providing feedback for improvement and monitoring team performance. Based in BGC, Taguig, this position requires candidates to have Topik level 4 and a willingness to work onsite with a shifting schedule.

Qualifications

• At least one year of experience in a quality assurance role (preferably BPO-related).
• Must have Topik level 4 and two years stay in Korea.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare, review, and present quality analysis results.
• Provide feedback for improvements.
• Monitor performance of team members.

Skills

Fluent in English

Communication skills

Analytical skills

Job description

A major IT services company is seeking a Korean Quality Analyst to ensure quality calls and performance metrics. Applicants must be fluent in English and ideally have experience in a BPO context. The role involves providing feedback for improvement and monitoring team performance. Based in BGC, Taguig, this position requires candidates to have Topik level 4 and a willingness to work onsite with a shifting schedule.