Korean Quality Analyst - Onsite Taguig | Boost Call Quality

J-K Network Services; Taguig; On-site; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A prominent IT Services company is hiring a Korean Quality Specialist in Taguig. The role requires fluency in English and at least a year of experience in quality assurance, preferably in a BPO setting. Candidates should hold a TOPIK level 4 certification and have two years of residency in Korea. The position entails monitoring call quality, presenting analysis results, and ensuring performance metrics are achieved. A shifting schedule applies, with a comprehensive benefits package.

Qualifications

• At least one year of experience in a quality assurance role, preferably BPO.
• TOPIK level 4 certification and two years of residency in Korea.
• Willingness to work onsite in a shifting schedule.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality call metrics are met.
• Participate in call calibrations.
• Review and present quality analysis results.
• Monitor team performance.

Skills

Fluent in English

Quality assurance experience

Customer service experience

Education

High/Senior High School diploma

Job description

A prominent IT Services company is hiring a Korean Quality Specialist in Taguig. The role requires fluency in English and at least a year of experience in quality assurance, preferably in a BPO setting. Candidates should hold a TOPIK level 4 certification and have two years of residency in Korea. The position entails monitoring call quality, presenting analysis results, and ensuring performance metrics are achieved. A shifting schedule applies, with a comprehensive benefits package.