Bahasa Indo Quality Analayst | Php 80, 000 Monthly

J-K Network Services; Pasay; On-site; PHP 892,800 - 948,600; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Laptop provided

Competitive language premium

Job summary

A prominent IT services company in the Philippines is looking for a Bahasa Indo Quality Analyst to ensure quality performance metrics are met. Candidates must speak Bahasa Indo, and experience in quality assurance is preferred. The job involves monitoring team performance and providing feedback. The position is onsite in BGC, Taguig, and requires willingness to work shifting schedules.

Qualifications

• Filipinos or Indonesian Nationals with a permanent visa can apply.
• Experience in quality assurance roles is preferred but not mandatory.
• Willingness to work shifting schedules.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare and present quality analyst results.
• Provide feedback for improvements.
• Monitor performance of team members.

Skills

Bahasa Indo language proficiency

Quality assurance experience

Customer service skills

Job description

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Bahasa Indo Quality Analyst

Industry: IT/BPO Company

Salary: Php 80,000 - Php 85,000

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS:

• 13th month pay
• Leave Credits
• Government Mandated Benefits
• Laptop provided
• Competitive language premium

Requirements:

• Filipinos that can speak the Bahasa Indo language.
• Open for Indonesian Nationals that have a permanent visa in the Philippines.
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities:

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process:

• Resume Screening
• Initial - Phone interview
• Language Assessment
• Final Interview with Quality Manager
• Job Offer