Jr. Reserve Officer

RCBC; Quezon City; On-site; PHP 301,000 - 469,000; Full time

Job summary

RCBC is seeking an absentee Service Manager/Officer/Associate to support the Quezon City area operations. This role ensures strict adherence to bank policies, AMLA regulations, and external rules while delivering excellent customer service.

The position covers acting in the absence of designated managers, performing compliance reviews, and handling ad hoc tasks to maintain smooth branch operations. Willing to be assigned to different branches within the area.

Qualifications

• Must have a 4-year degree in business or a service-oriented field.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Assumes absentee Service Manager, Service Officer, Service Associate, or Service Associate-Pickup Teller roles in their absence.
• Performs compliance reviews on a case-by-case basis as assigned by the Regional Service Head.
• Handles ad hoc tasks such as investigations, reconciling accounts, ATM duties, etc. as directed by the District Service Head.
• Ensures BC transactions are processed within policy and regulatory limits.

Skills

Customer service

Bank operations knowledge

Sales experience

Education

4-year degree in business or service-oriented field

Job description

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Quezon Ave

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.