Japanese Bilingual Customer Service Representative

HCLTech; Taguig; On-site; PHP 1,620,000 - 1,980,000; Full time

Job summary

HCLTech is seeking a customer service professional in the Philippines to respond to telephone inquiries and complaints using standard scripts. The role involves gathering information, researching and resolving inquiries, and logging calls to ensure timely options are communicated to customers.

The ideal candidate demonstrates excellent verbal and written English, strong organizational and multitasking abilities, and a commitment to ethical standards in a diverse workplace.

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast-paced, community environment.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Customer service

Communication

Time management

Multitasking

Relationship building

English fluency

Tools

Microsoft Office

Job description

Background, skills, experience and qualifications

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Strong business acumen; knowledge of different market segments
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.
• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills 1800000