Vietnamese Bilingual Customer Service Representative

HCLTech; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

HCLTech, located in Taguig, Philippines, seeks a customer service professional to handle telephone inquiries and complaints using standard scripts. You will gather information, research inquiries, and log calls to ensure timely resolution.

Responsibilities include informing customers about available services, assessing needs, and presenting appropriate options. The role requires strong communication, multitasking, and the ability to work effectively in a diverse environment.

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Microsoft Office

Communication skills

Diversity minded

Fast-paced

Persuasive

Multitasking

Fluent English

Tools

Microsoft Office

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in an fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills