Bahasa Indonesia Bilingual Customer Service Representative

HCLTech; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

HCLTech in Taguig, Philippines, is seeking a customer service professional to handle telephone inquiries and complaints using standard scripts and procedures.

The role focuses on gathering information, resolving inquiries, logging calls, and offering timely resolution options while informing customers about available services and assessing their needs. Strong English, organizational skills, and the ability to work in a diverse environment are essential.

Qualifications

• Proficient with Microsoft Office suite.
• Excellent verbal and written communication.
• Commitment to high professional ethics and diversity.
• Thrives in a fast-paced environment.
• Able to view situations from multiple viewpoints.
• Persuasive with attention to detail and facts.
• Comfortable working in a diverse workplace.

Responsibilities

• Responds to inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and logs calls to resolve inquiries.
• Communicates timely resolution options to customers.
• Informs customers about services available and assesses needs.

Skills

Microsoft Office

Excellent communication

Diversity & ethics

Fast-paced environment

Multi-perspective thinking

Persuasion with data

Diversity-friendly

Tools

Microsoft Office

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in an fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills