Japanese Bilingual Consultant

Metacom Careers; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Metacom Careers in Taguig, Philippines, seeks a bilingual Customer Support Consultant to serve clients in Japanese and English. You will provide consulting services, help resolve inquiries, and work with teammates to ensure excellent service delivery.

The role requires a Bachelor’s degree, about 13 years in customer-facing roles, and proficiency in Japanese (N3 or equivalent). It offers an office-based setup with occasional remote work and opportunities to deepen product knowledge through

Qualifications

• Bachelor's degree in a relevant field.
• 13 years of experience in a customer-facing role.
• Proficiency in Japanese (N3 or equivalent).
• Strong customer service orientation.
• Team player with excellent communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide consulting services to clients in Japanese and English.
• Assist in resolving customer inquiries with high satisfaction.
• Collaborate with team members to ensure effective service delivery.
• Utilize Japanese language skills to enhance communication with stakeholders.
• Participate in training sessions to improve service skills and product knowledge.

Skills

Proficiency in Japanese (N3)

Customer service orientation

Team player with communication skills

Education

Bachelor's degree

Job description

Description

• Provide consulting services to clients in both Japanese and English.
• Assist in resolving customer inquiries with high satisfaction.
• Collaborate with team members to ensure effective service delivery.
• Utilize Japanese language skills to enhance communication with stakeholders.
• Participate in training sessions to improve service skills and product knowledge.

• Provide consulting services to clients in both Japanese and English.
• Assist in resolving customer inquiries with high satisfaction.
• Collaborate with team members to ensure effective service delivery.
• Utilize Japanese language skills to enhance communication with stakeholders.
• Participate in training sessions to improve service skills and product knowledge.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 13 years of experience in a customer-facing role.
• Skills and Competencies: Proficiency in Japanese language (N3 or equivalent). Strong customer service orientation.
• Qualities and Traits: Team player with excellent communication skills.
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.
• Working Conditions: Office-based role with occasional remote work opportunities.