Vietnamese Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Vietnamese bilingual Customer Service Representative in Taguig. The role requires responding to inquiries, logging calls, and providing timely, accurate resolutions. Strong communication, Office software proficiency, and a commitment to diverse workplaces are essential.

The position emphasizes customer service excellence, problem-solving, and the ability to work effectively in a fast-paced environment while maintaining professionalism and integrity.

Qualifications

• Fluent in Vietnamese (written and spoken) and proficient in English.
• Strong communication and interpersonal abilities.
• Comfortable working in a fast-paced, diverse environment.
• Ability to assess issues and resolve inquiries with accuracy.
• Knowledge of Originations processes and customer service best practices.
• Excellent presentation and analytical thinking skills.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures.
• Gathers information, researches and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses needs.

Skills

Vietnamese language

Microsoft Office

Excellent communication

Interpersonal skills

Diversity & ethics

Multitasking

Persuasive with facts

Cultural adaptability

Tools

Microsoft Office

Job description

Vietnamese Bilingual Customer Service Reprentative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Vietnamese, both written & verbal

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Excellent communication skills, both verbal and written

• Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in an fast pace, community environment

• Ability to look at situations from several points of view

• Persuasive with details and facts.

• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

• Knowledge of the various Originations processes and procedures

• Strong analytical and presentation skills