Japanese Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

HCL Technologies Philippines Inc. seeks a Japanese bilingual customer service representative in Metro Manila to respond to inquiries, resolve issues, and log calls. You will gather information, assess customer needs and offer suitable options. Proficiency in Japanese (N1) and English, plus MS Office skills, are required in a fast-paced, diverse workplace.

The role emphasizes high-quality customer service, effective communication, and problem-solving within standard processes.

Qualifications

• Fluent in Japanese (N1) written and spoken.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent verbal and written communication.
• Strong interpersonal skills and teamwork in a diverse workplace.
• Analytical thinking with presentation skills.

Responsibilities

• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information, research and resolve inquiries, and log customer calls.
• Communicate options for resolution in a timely manner.
• Inform customers about services and assess their needs.

Skills

Fluent in Japanese (N1)

Excellent communication

Excellent interpersonal

Diversity adaptable

Persuasive with details

Multitasking in fast pace

Analytical and presentation

Tools

Microsoft Office

Job description

Japanese Bilingual

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs
  

Background, skills, experience and qualifications

Qualifications

• Fluent in Japanese, both written & verbal (N1 Level)

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Excellent communication skills, both verbal and written

• Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in an fast pace, community environment

• Ability to look at situations from several points of view

• Persuasive with details and facts.

• High comfort level working in a diverse environment
  

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills