Vietnamese Bilingual Customer Service Representative

Hammerjack Pty Ltd; Taguig; On-site; PHP 223,000 - 290,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Vietnamese bilingual Customer Service Representative to support inquiries and resolve issues with accuracy and empathy. The role requires strong communication in Vietnamese and English and the ability to work in a fast-paced environment in Metro Manila, Philippines.

Responsibilities include handling calls per scripts, gathering details, offering outcomes, and informing customers about available services while assessing their needs.

Qualifications

• Fluent in Vietnamese, both written & verbal.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• Commitment to high professional ethical standards and a diverse workplace.
• Thrives in a fast-paced, community environment.
• Ability to view situations from multiple perspectives.
• Persuasive with data and facts.
• Comfortable working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and resolves inquiries and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services available and assesses needs.

Skills

Vietnamese language

English communication

Interpersonal skills

Multitasking

Problem resolution

Presentations

Analytical thinking

Detail-oriented

Diversity & ethics

Tools

Microsoft Office

Job description

Vietnamese Bilingual Customer Service Reprentative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Vietnamese, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills - ability to multitask.
• Ability to assess issues for swift problem resolution.
• Strong business acumen; knowledge of different market segments
• Excellent customer service, interpersonal and communications skills - fluent in English
• Ability to build and maintain relationships.
• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills