Thai Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 240,000 - 336,000; Full time

Job summary

HCL Technologies Philippines Inc. is seeking a Thai Bilingual Customer Service Representative to respond to telephone inquiries, gather information, and resolve issues using standard scripts.

The role requires fluent Thai and strong English communication, plus proficiency with Microsoft Office and excellent interpersonal skills. You will assess customer needs, inform about available services, and provide timely resolution options in a fast-paced environment to maintain high service quality and

Qualifications

• Fluent in English with clear, professional communication.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrates excellent written and verbal communication; maintains strong interpersonal relations.
• Ability to multitask and resolve inquiries with attention to detail.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Thai language proficiency

Microsoft Office

Excellent communication

Interpersonal skills

Ethical standards & diversity

Fast-paced adaptability

Multitasking

Issue resolution

Relationship building

English fluency

Job description

Thai Bilingual Customer Service Representative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Thai, both written & verbal

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Excellent communication skills, both verbal and written

• Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in an fast pace, community environment

• Ability to look at situations from several points of view

• Persuasive with details and facts.

• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills - ability to multitask.

• Ability to assess issues for swift problem resolution.

• Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills - fluent in English

• Ability to build and maintain relationships.

• Knowledge of the various Originations processes and procedures

• Strong analytical and presentation skills