Filipino/Tagalog Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

HCL Technologies Philippines Inc invites applications for a Filipino/Tagalog bilingual Customer Service Representative. The role focuses on handling inquiries and complaints, gathering information, and logging calls using standard procedures.

The candidate should be fluent in Filipino/Tagalog and English, with strong communication and interpersonal skills; experience with Microsoft Office is preferred. This position requires the ability to work in a fast-paced, diverse environment, multitask

Qualifications

• Fluent in Filipino/Tagalog, written and spoken.
• Excellent communication and interpersonal skills.
• Strong multitasking and problem-solving abilities.
• Proficient in English with ability to build relationships across teams.
• Commitment to high professional ethical standards and diversity.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Fluent Filipino/Tagalog

Excellent communication

Excellent interpersonal

Multitasking

Problem solving

English fluency

Relationship building

Diversity and ethics

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Filipino/Tagalog Bilingual Customer Service Representative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Filipino/Tagalog, both written & verbal


• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• Excellent interpersonal


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in a fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures


• Strong analytical and presentation skills