Japanese Bilingual Customer Support | Onsite

ResultsCX; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

ResultsCX is seeking a Japanese bilingual Customer Service Representative (CSR) in Pasig to deliver exceptional support to retail customers through voice and non-voice channels. Fluent in Japanese and English, you will handle inquiries efficiently while maintaining a positive customer experience.

The role requires onsite work and a shifting schedule. The ideal candidate is customer-focused, detail-oriented, and proficient with CRM tools, able to multitask across systems, and eager to stay

Qualifications

• High school graduate required; college-level education is an advantage.
• Previous experience supporting a Japanese bilingual account is preferred but not required.
• Fluent in spoken Japanese with strong English communication skills and a neutral accent.
• Proficient in basic computer applications and CRM tools.
• Ability to multitask and navigate multiple systems simultaneously.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Manage inbound and outbound customer interactions via phone, chat, and email.
• Assist customers with order placement, tracking, and modifications.
• Returns, refunds, and exchanges.
• Product inquiries, including sizes, styles, materials, and availability.
• Resolve delivery-related concerns and coordinate with logistics partners when necessary.
• Accurately document customer interactions and resolutions in CRM systems.
• Stay informed about product updates, promotions, policies, and new launches.
• Deliver professional, timely, and customer-centric service at all times.

Skills

Japanese language

English communication

CRM tools

Multitasking

Education

High school diploma

College-level education

Tools

CRM software

MS Office

Job description

Role Overview

We are seeking a Japanese Bilingual Customer Service Representative (CSR) to provide exceptional support to retail customers through voice and non-voice channels. The ideal candidate is customer-focused, detail-oriented, and fluent in both Japanese and English, with the ability to handle inquiries efficiently while ensuring a positive customer experience.

Key Responsibilities

• Manage inbound and outbound customer interactions via phone, chat, and email.

• Assist customers with:

  • Order placement, tracking, and modifications

  • Returns, refunds, and exchanges

  • Product inquiries, including sizes, styles, materials, and availability

• Resolve delivery-related concerns and coordinate with logistics partners when necessary.

• Accurately document customer interactions and resolutions in CRM systems.

• Stay informed about product updates, promotions, policies, and new launches.

• Deliver professional, timely, and customer-centric service at all times.

Qualifications

• High school graduate required; college-level education is an advantage.

• Previous experience supporting a Japanese bilingual account is preferred but not required.

• Fluent in spoken Japanese with strong English communication skills and a neutral accent.

• Proficient in basic computer applications and CRM tools.

• Ability to multitask and navigate multiple systems simultaneously.

• Willing to work onsite and on a shifting schedule.