IT Technical Support (Systems)

Tangent Solutions, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A reputable tech support firm based in Metro Manila is seeking a System Administrator to provide technical and administrative support. The ideal candidate will have a Bachelor’s degree in Electronics Engineering or related field along with at least 2 years of system administration experience, demonstrating knowledge in Linux and MS Windows Server. Responsibilities include monitoring IT systems, troubleshooting hardware/software, and managing documentation. Strong problem-solving and organizational skills are essential for success in this role.

Qualifications

• At least 2 years of relevant system administration experience.
• Ability to manage and administer various servers and operating systems.
• Strong decision-making skills and resourcefulness.

Responsibilities

• Provides technical and administrative support to the Systems Administrator.
• Monitors and maintains IT systems, hardware, and facilities.
• Handles troubleshooting and installation of hardware and software.

Skills

Linux knowledge or certification

MS Windows Server administration

Interpersonal skills

Organizational skills

Problem-solving

Education

Bachelor’s/College Degree in Electronics Engineering, Information Technology, or related field

Tools

Cloud technologies

AD

LDAP

MFA

RADIUS

HSM

Job description

Provides technical and administrative support to the Systems Administrator, assisting in system maintenance, upgrades, backups, and preventive maintenance.

Monitors and maintains the company’s IT systems, hardware, and facilities to ensure system availability, security, and uptime (including email, internet, and business applications).

Handles troubleshooting, testing, installation of hardware and software, and coordinates issue resolution with the IT Department.

Manages technical documentation and prepares regular accomplishment and maintenance reports.

Requirements

Bachelor’s/College Degree in Electronics Engineering, Information Technology, or related field, with at least 2 years of relevant system administration experience; Linux knowledge or certification and MS Windows Server administration experience are advantages.

Capable of administering and managing various servers, operating systems, and related applications; knowledgeable in hypervisors, SIEM, NMS, AD, LDAP, IDM, MFA, RADIUS, HSM, cloud technologies, and POS network infrastructure/applications (advantage).

Able to oversee the IT technical support team, demonstrate strong decision-making skills, and effectively resolve system-related issues with resourcefulness and attention to detail.

Possesses strong interpersonal and organizational skills, works comfortably across various job scope areas, demonstrates a sense of urgency, and consistently meets required turnaround times.