IT Technical Support

Multistyle Specialist Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology services company in Metro Manila is seeking a Technical Support Specialist to provide on-site or remote assistance. The role involves troubleshooting hardware, software, and network issues, along with installing and configuring systems. Candidates should have 1-3 years of relevant experience and a Bachelor's degree. This position requires a strong emphasis on documentation and user management.

Qualifications

• 1-3 years of experience in technical support.
• Experience with hardware, software, and network troubleshooting.
• Ability to document procedures and manage IT assets.

Responsibilities

• Provide on-site or remote technical support to users.
• Install, upgrade, and configure IT equipment.
• Monitor network performance and ensure security compliance.

Skills

Technical support

Troubleshooting

System maintenance

User management

Documentation

Education

Bachelor's degree

Job description

Job Description

• Technical Support: Providing on-site or remote assistance to users, troubleshooting hardware, software, and network issues.
• System Maintenance: Installing, upgrading, and configuring workstations, servers, printers, and network components.
• Security & Monitoring: Monitoring network performance, implementing system backups, and installing security software/patches.
• User Management: Setting up new user accounts, managing permissions, and maintaining inventory of IT assets.
• Documentation: Keeping records of repairs, troubleshooting procedures, and maintaining documentation for systems.

Job Requirements

• Onsite
• 1-3 years of experience
• Bachelor's degree required