IT Technical Support

OLVRO Co. Ltd.; Laguna; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

Life Insurance

HMO

Job summary

OLVRO Co. Ltd. is seeking an IT Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain IT systems, networks, and servers.

The ideal candidate is proactive, detail-oriented, and committed to delivering excellent technical support. The role involves resolving IT problems, setting up and maintaining equipment, and supporting users across the organization.

Qualifications

• Degree in Computer Science, IT, or a related field.
• 3–5 years of relevant IT support experience.
• Basic knowledge of computer hardware and software troubleshooting.
• Knowledge of Windows Server and batch scripting.
• Basic SQL knowledge is an advantage.
• Strong communication and problem-solving skills.
• E-commerce industry experience is a plus.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain IT equipment and applications.
• Assist users in resolving technical concerns and provide guidance when needed.
• Monitor and maintain networks and servers.
• Document issues and solutions for future reference.
• Gather user feedback to help improve IT processes and support services.

Skills

Communication

Problem-solving

Hardware troubleshooting

Software troubleshooting

Windows Server

Batch scripting

SQL basics

IT support

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

N/A

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

We are looking for an IT Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain IT systems, networks, and servers. The ideal candidate is proactive, detail-oriented, and committed to delivering excellent technical support.

Qualifications

• Degree in Computer Science, IT, or a related field
• 3–5 years of relevant IT support experience
• Basic knowledge of computer hardware and software troubleshooting
• Knowledge of Windows Server and batch scripting
• Basic SQL knowledge is an advantage
• Strong communication and problem-solving skills
• E-commerce industry experience is a plus

Key Responsibilities

• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain IT equipment and applications
• Assist users in resolving technical concerns and provide guidance when needed
• Monitor and maintain networks and servers
• Document issues and solutions for future reference
• Gather user feedback to help improve IT processes and support services

IT Infrastracture System Administration System Monitoring IT Asset Management System Analysis e-commerce