IT Technical Support

Mactan Rock Industries Inc.; Lapu-Lapu; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company in Lapu-Lapu is seeking a Technical Support Specialist to provide assistance to end-users through various channels including helpdesk and email. The ideal candidate will hold a Bachelor's degree in Information Technology and have 0-2 years of experience in technical support roles. Strong communication skills and a basic understanding of computer systems and networks are essential. This role involves diagnosing technical issues and assisting in IT inventory management.

Qualifications

• Bachelor's degree in Information Technology or related field is required.
• 0-2 years of experience in technical support or IT helpdesk roles preferred.
• Strong communication skills and ability to work in a team.

Responsibilities

• Provide technical support to end-users via helpdesk system, phone, or email.
• Diagnose and resolve hardware and software issues.
• Assist in the setup and configuration of computer systems.

Skills

Basic understanding of computer systems

Basic understanding of networks

Troubleshooting methodologies

Strong communication skills

Education

Bachelor’s degree in Information Technology

Job description

Description

• Provide technical support and assistance to end-users via helpdesk system, phone, or email.
• Diagnose and resolve hardware and software issues to ensure optimal performance of systems.
• Assist in the setup and configuration of computer systems and applications.
• Maintain, upgrade, and manage the IT inventory, including software licenses.
• Document support processes and solutions for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or related field.
• Experience Level: 0-2 years of experience in technical support or IT helpdesk roles.
• Skills and Competencies: Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Qualities and Traits: Strong communication skills and the ability to work collaboratively in a team environment.
• Responsibilities and Duties: Willingness to learn and adapt to changing technologies.
• Working Conditions: Ability to work in a fast-paced environment with varying levels of technical issues.