IT Technical Support

COREDEV SOLUTIONS; Davao del Sur; On-site; PHP 886,001 - 1,476,668; Full time

Job summary

A technology solutions provider in the Philippines is seeking an IT Technical Support Specialist. This role involves providing first-line technical support to end-users, resolving hardware and software issues, and maintaining IT infrastructure. The ideal candidate has an Associate's degree in IT, 1-2 years of experience, and strong troubleshooting and communication skills.

Qualifications

• 1-2 years of experience in providing technical support in a corporate environment.
• Strong understanding of computer hardware and software.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to user inquiries and resolve technical issues via phone, email, and in-person.
• Troubleshoot and resolve hardware and software problems.
• Assist users with password resets and account-related problems.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Education

Associate's degree in Information Technology or related field

Job description

The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.

Essential Duties and Responsibilities

Provide Technical Support to End-Users

• Respond to user inquiries and resolve technical issues via phone, email, and in-person.
• Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.
• Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.
• Assist users with password resets, account lockout issues, and other account-related problems.
• Install, configure, and troubleshoot software applications.
• Provide basic training and support to end-users on IT-related topics.

Maintain and Support IT Infrastructure

• Assist with the maintenance and support of computer hardware and software.
• Perform basic system administration tasks, such as user account creation and maintenance.
• Assist with the deployment and maintenance of IT equipment.
• Maintain accurate records of all support requests and resolutions.

Other Duties as Assigned

• Participate in IT projects and initiatives as needed.
• Assist with the development and maintenance of IT documentation.
• Adhere to all IT policies and procedures.
• Maintain confidentiality of all user data.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field preferred.
• 1-2 years of experience in providing technical support in a corporate environment.
• Strong understanding of computer hardware and software.
• Experience with troubleshooting common IT issues.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.