IT Technical Support

SmartLine Human Resource Services Inc; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading HR services firm in Metro Manila is seeking an IT Support Specialist to assist with technical queries related to hardware and software. The role involves troubleshooting problems, installing systems, and managing IT inventory. Ideal candidates have a Bachelor’s degree in IT or Computer Science and strong problem-solving skills. This position may offer opportunities for remote work.

Qualifications

• Less than 1 year of experience in IT support or a similar role.
• Proficient in troubleshooting software and hardware issues.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to hardware and software.
• Troubleshoot technical problems and determine solutions.
• Install and configure computer systems and applications.

Skills

Troubleshooting software issues

Troubleshooting hardware issues

Strong communication skills

Customer service orientation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to hardware and software.
• Troubleshoot technical problems and determine solutions.
• Install and configure computer systems and applications.
• Maintain and manage IT inventory and documentation.
• Assist with network issues and ensure system security.
• Collaborate with teams to improve IT processes.

Qualifications and Attributes

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: Less than 1 year of experience in IT support or a similar role.
• Skills and Competencies: Proficient in troubleshooting software and hardware issues, strong communication skills, and customer service orientation.
• Working Conditions: Office environment, potential for remote work, may involve shift work.
• Qualities and Traits: Detail-oriented, problem-solver, adaptable, and team player.