IT Support Engineer II: Growth & Certifications (Eastwood)

TGT Global; Quezon City; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

HMO from Day 1

24 PTOs

Overseas training

Free daily meals

Job summary

TGT Global is hiring an IT Support Engineer to provide comprehensive technical support to MSP partners and clients from its Eastwood office in Manila. The role focuses on incident management, system monitoring, documentation, and clear communication with customers.

Our ideal candidate has 3+ years of IT support experience and is proficient with AD, M365, Fortinet, and Windows Server. Onsite work in Eastwood is required, with opportunities for growth and certifications.

Qualifications

• 3+ years of IT support or similar role.
• Proficiency with Active Directory, M365, Fortinet, and Windows Server.
• Familiarity with IT monitoring and incident tools.
• Excellent written and verbal communication.

Responsibilities

• Incident management and ticket resolutions across workstations, servers, networks, devices, and software.
• System monitoring to pre-empt issues across IT infrastructure.
• Documentation and knowledge sharing.
• Effective communication with customers.

Skills

Incident management

System monitoring

Documentation

Communication skills

Tools

Active Directory

Microsoft 365

BrightGauge

ITGlue

AutoTask/ConnectWise

Fortinet Firewalls

Windows Server

Job description

TGT Global is hiring an IT Support Engineer to provide comprehensive technical support to MSP partners and clients from its Eastwood office in Manila. The role focuses on incident management, system monitoring, documentation, and clear communication with customers.

Our ideal candidate has 3+ years of IT support experience and is proficient with AD, M365, Fortinet, and Windows Server. Onsite work in Eastwood is required, with opportunities for growth and certifications.