Night-Shift IT Support Engineer: Global MSP Growth

TGT Global; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night shift differential

Overtime pay and bonuses

Referral incentives

Daytime hours free for personal plans

Fewer commute traffic jams

HMO from Day 1 (dependent & dental)

Mental health support

Job summary

Join TGT Global as an IT Support Engineer in Eastwood, Manila. You will resolve incidents for US, UK, and NZ clients within a fast-moving MSP, while contributing to ticket triage, documentation, and first-line support.

Elevate issues, ensure timesheet accuracy, and participate in ongoing process improvement. Ideal candidates bring 2+ years in IT support, strong Windows 10/11, O365 admin, and Active Directory experience, plus solid networking knowledge and excellent communication skills.

Qualifications

• 2+ years of proven experience as an IT Support Engineer or similar technical support role.
• 2+ years of hands-on experience supporting Windows 10/11 in a corporate environment.
• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting.
• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management.
• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls).
• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support.
• Practical experience using IT ticketing systems in a fast-paced support environment.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.

Responsibilities

• Monitor alerts ticket queue, investigate and elevate where needed.
• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.
• Monitor support ticket queue progress and elevate as required.
• Design and maintain process documentation for the service desk.
• Provide 1st Level of support for incident and/or service requests.
• Act as the first point of contact to the customer created tickets.
• License reconciliation with Finance Team.
• Accurately completing timesheets.

Skills

IT Support Engineer

Windows 10/11

Microsoft 365 (O365)

Active Directory

Networking basics

PC setup & hardware

IT ticketing systems

Communication skills

Job description

Join TGT Global as an IT Support Engineer in Eastwood, Manila. You will resolve incidents for US, UK, and NZ clients within a fast-moving MSP, while contributing to ticket triage, documentation, and first-line support.

Elevate issues, ensure timesheet accuracy, and participate in ongoing process improvement. Ideal candidates bring 2+ years in IT support, strong Windows 10/11, O365 admin, and Active Directory experience, plus solid networking knowledge and excellent communication skills.